We chose Homebridge because we had previously financed a home with a person who was now a Homebridge associate. The process with the "banker" and his crew was stellar. The process with the underwriter was a disaster, as the underwriter failed to understand the taxes of the self employed. The underwriter did not understand how to process the information before him, when the banker did. The underwriter held the loan up for 4 months, made us submit 3 years of tax records(he couldn't decipher) requested our accountant get into the process and treated him like he should guarantee our loan. We missed our closing date but secured the loan several weeks later. Now, fast forward. Our first payment comes due October 1st. The payment is mailed the third week of Sept. A few days later, we receive paperwork to put the loan on an auto payment, bi-weekly. We do this and mail a check with that paperwork. On October 22 while balancing our bank account, I see the house payment never cleared the bank but the bi-weekly set-up check did. I called Homebridge concerned about my first payment not posting. I was told they tend to hold checks, when you come up on the bi weekly payments, and to make my November payment immediately, on line, and everything would wash. I did as Homebridge told me. Now, I had paid my October payment, the extra payment and then my November payment(like told to). Yet, in November Homebridge dipped into my account and took 2 more house payments. I called Nov. 20th and was told the extra payments would go back to my bank account within four days. Today is Dec 2, the extra payments that were removed from my account by Homebridge have not been replaced nor have they posted as my December payment. I called, Homebridge this morning. I was disconnected twice before I got a service rep who says the system is down and I have to call back, once again, to figure this out as they get ready to take another payment from my account on Friday. In my original review I gave the "banker" and his crew a 5 star review as they deserve it. But, Homebridge as an entity, from the underwriter to once you start making your payments and have to use the call center to get answers to problems, becomes an failure in good customer service. 30 years of owning homes, we have never been done like this by a financial entity.