R
Robert G
US
Review
Review of Homebridge
R
Robert G
US
Jan 13, 2021
Customer service rep seemed annoyed
Customer service rep seemed annoyed to be on the phone with me. Had an issue with the USPS running late with a payment so I paid through the dash board instead and cancelled the check that my bill pay sent. I called and asked that the check that might show up in the mail be disregarded and not cashed (since I would incur a fee for an invalid check being cashed). The rep (rather bluntly) told me that there was no was to stop the check from being cashed. Ia asked that a note be left on the account to not cash, she responded "I will put a note on it . . . but they are still goin to cash it". I asked if there was anything she could do . . . nope, goodbye. Really Homebridge, you can't stop a check from being cashed. Horrible, lackadaisical customer service that will do nothing to help in any way.
Receipt photo:
Date of experiance: Jan 13, 2021