C
Chloe Anderson
GB
Review
Review of Demonia Cult
C
Chloe Anderson
GB
Oct 13, 2021
AVOID AT ALL COSTS
Purchased a pair of Swing-105’s from Demonia which had taken me a year to save up as I’m not on a lot of money and now I really wish I would’ve checked the reviews on here first.
They came in the wrong size so had to return them, which cost me more than double what I’d paid for original shipping. This was also deducted from my refund which means I paid £111 for the original order and only got back £47!
Absolutely disgusting, the shoes alone were £89 so I didn’t even get back the money for the shoes.
Contacted their customer services via email and they were less than helpful. Spoke back and forth with a man called James, who was extremely passive aggressive and reading between the lines told me they’re a huge company so it costs them next to nothing to ship thousands of orders out, and I’m just a person so I had to pay the extortionate prices to return them.
Checked DHL as was advised by James they make no money off of the return fee, only to see they charged me £5 more than what DHL say on their website. I know it sounds petty but every little detail counts.
Appalling customer service with a very much, ‘you got yourself into this mess, deal with it’ attitude.
AVOID AT ALL COSTS PLEASE! For your own sake. I’m now £64 out of pocket for a pair of shoes that were returned the day after I received them.
Receipt photo:
Date of experiance: Oct 13, 2021