Asher Josey
GB
Review
Review of Demonia Cult
Asher Josey
GB
Nov 10, 2021
Horrific experience with customer support and a broken pair of shoes
I purchased a pair of wave 202's in patent from demonia cult's website. I loves these shoes, and we're by far my favourite pair of shoes to date. But not even after 6 hours of wearing them, the heels snapped off the shoes entirely. Bare in mind, I hadn't fallen, or bent them in any way in which would cause a break, it just snapped off as I was walking, causing me to also fall over, then getting to see that only a single screw was holding the shoe and heel together, and ended up actually stabbing my heel when I fell, due to the screw completely coming loose, and protruding through the sole.
I had purchased these shoes via klarna, and therefore I contacted them as soon as possible along with demonia to attempt to get my money back. Two months later after fighting with both companies and trying my hardest to get my money back, I finally got my refund at the start of November, after buying these shoes at the start of September.
The support from the website and customer support is some of the worst I have ever experienced, and the quality of the shoes were beyond disappointing. From appearance they are amazing, but wear-wise it is more than disappointing.
If you are interested in demonias, I would recommend purchasing them from another website, and researching reviews for the specific shoe. This is due to some shoes being far better quality than others, as I own the swing 230's, and the quality is amazing.
Receipt photo:
Date of experiance: Nov 10, 2021