First, they send me a defective product. Dented boots. After I waited months for them to have these particular boots again. Second, they send me a defective return label, which I had to re-edit in a word processor to change the size and everything. Third, they dont do exchanges or replacements so I had to return them and wait for a refund. Fourth, over a month after receiving the boots back, I still hadn't heard anything back from them about my refund. Not even an apology for the inconvenience. Fifth, I get tired of waiting and ask them if I'm ever going to get my money back. I finally get a response, with no knowledge of my experience, despite having all my personal information and order information. Sixth, it's over 2 months after my original order date and I still have not gotten what I wanted. Or even a response to my inquiries. I've been buying demonia boots for 8 years. and I will never buy them again, despite not being able to find boots like this anywhere else. I will tell everyone I know about this. This is ridiculous.