Reviews 4.5
1,618 total
Paul
1 reviews US
great experience from top to bottom
Very satisfied with my experience at BGD. They were highly recommended by a website I trust and my personal experience bore that out as well. Worked with Catherine and she was helpful, encouraging, and knowledgeable with her advice all along the way. I will be a repeat customer with BGD and will recommend them to all.
Date of experience: July 31, 2014
(Anglican Bishop) R. Quigg Lawrence
1 reviews US
High quality diamonds and rings. expert service, great prices
I have helped select 24 diamonds in for young couples getting married. I am now a very satisfied Brian Gavin customer. He and his staff know their stuff, don't BS, offer AGS certs and super ideal proportioned diamonds. They are flexible, patient and their prices beat any other comparing "apples to apples"
Date of experience: July 31, 2014
Rob S
1 reviews GB
Perfect in every way
> Great customer service (Catherine P.) - Quick and straight to the point, came up with many suggestions and honest views > Good pictures of the diamond & setting, if I had some more time, I would have designed the setting myself (Long lead time for own design would be my only negative, though quality takes time I guess!) > Smooth process, bought from London (UK) and picked up from FedEx shipping centre while I was staying at family in the US > Highly recommended
Date of experience: July 31, 2014
Michael
1 reviews US
Completely satisfied with the selection, service, and product!
After shopping around at various brick-and-mortar diamond dealers as well as online diamond dealers, Brian Gavin Diamonds was recommended by a friend. I instantly fell in love with their selection of diamonds and jewelry pieces. The BG website is user-friendly and gives you a clear picture as to what you are getting. If you have any questions, just call or send them an email and the BG staff instantly replies. BG offers superior diamonds with all the same warranties one would get at a store-front dealer but with a better reputation. I highly recommend BG to anyone looking for quality diamonds and jewelry for that special someone in their life.
Date of experience: July 31, 2014
Adoni
1 reviews US
She Couldn't Be Happier
My fiance is incredibly happy with and proud to show off her beautiful solitaire. Catherine was beyond accommodating, going above and beyond to get the ring to me on my tight time frame. In addition, she made the buying process comfortable and gave me solid advice on to which of the diamonds I was considering would show up best, not necessarily the most expensive one.
Date of experience: July 31, 2014
Jonathan
1 reviews US
Everything I expected and more
After first purchasing a diamond ring from a local jewelry store, I began seriously reconsidering. The ring was set poorly and for the amount of money I spent, the diamong did not sparkle brightly. With the assistance of my fiancee, we set out to get a better product for the money. Although at first hesitant to buy such an expensive item online, we were not disappointed. The quality of the Signature Hearts and Arrows diamond we received far surpassed the comparably priced one I originally purchased from a brick and mortar store. I am a believer and will be returning to purchase a wedding ring from Brian Gavin. Thanks to Denise for the excellent customer service too!
Date of experience: July 31, 2014
TDK1
1 reviews US
The best customer experience possible
After originally going to 10 different diamond stores in person, I eventually decided to pursue purchasing a diamond engagement ring through BG. A number of reasons factored into this decision. 1. Immediately after I asked a question, I received a very personal response and was assigned to a specific person who constantly kept in contact with me. 2. ZERO pressure to buy. ZERO. Although I was extremely serious buyer, I didnt make that apparent at any time, yet was treated liked I was their very first customer ever. Just amazed me how well they treated me. Even though we never met in person, my contact at BG made me feel extremely comfortable and provided options all over my budget. Other stores would keep leaning on towards the higher end of my budget, however at BG, they told me to get whatever felt best regardless of price. 3. Didnt push the whole "clarity trick" on me. One thing about diamonds you need to know, anything past a VS2, you cant see with the naked eye. Every person who has seen the diamond ring, thinks its flawless. At BG, they ensure everything is eye clean. 4. The cut is what matters, and their cuts are amazing. AMAZING. We have a family member who is far more wealthy then we are, and her diamonds cost easily upper 5 figure/low 6 figure range. The moment she saw the ring, she was taken back. When I told her the price, she literally jaw dropped. She is now going to use BG over other jewlers. 5. Fire. People in restaurants walk up to us because this thing blinds them from a mile away.
Date of experience: July 31, 2014
Douglas
1 reviews US
Deliver on their promises
A seamless, attentive and trustworthy process, combined with great customer service. Can't say enough good about the team and the result was a beautiful ring that arrived right on time to pop the all importnat question.
Date of experience: July 31, 2014
Josh F.
1 reviews US
Attentive, helpful, knowledgable, prompt, responsive, detailed, and provide an overall superior experience!
If you want a HIGH QUALITY diamond or diamond jewelry at a ONLINE price, DO NOT use anyone but Brian Gavin Diamonds. To start, it is Brian Gavin that "wrote the book" on Hearts and Arrow cuts that are so widely used now, so it is obvious that all of his diamonds have superior cuts, which in my opinion is the most important of the 4 C's. BGD is also a family business that has spanned over several generations, and this becomes obvious in how helpful they are in their customer service, as they look to find the perfect stone for you at your budget. Even more importantly, they are not pushy like sales people that you will find at Brick and Mortar Jewelers, or in the call centers of a large company like Blue Nile. I spent less that $5000 on a pair of earrings and the customer service I received from Leslie was impeccable, so I can only imagine what it would be like in the event that I were to be spending much more on a product like a custom engagement stone or the like (which I do intend to do with BGD at some point). She was with me every step of the way, and I could not believe how quickly she responded to my questions by email. I received my earrings before I even expected to, and the packaging and presentation were superb, not to mention that the earrings FAR exceeded by expectations. The people at BGD managed to make me a client for life, and I highly recommend that you should do the same.
Date of experience: July 31, 2014
Rodolfo
1 reviews CA
Great helpful service and high quality products.
The sales assistant followed each step of the purchase and was very helpful.
Date of experience: August 01, 2014
IanS
1 reviews US
Beautiful Ring. Wonderful Service.
The ring was exactly what I was looking for. Katie and Lesley worked with clueless me every step of the way to design the exact ring I really wanted
Date of experience: August 01, 2014
Adric
1 reviews US
A no-brainer for quality
After copious research on diamonds, engagement rings, and wedding bands, I decided upon Brian Gavin Diamonds based on their customer support, quality, and design of bands. I have been satisfied with each interactions as well as the timing and delivery of the rings. 5 stars for sure!
Date of experience: August 03, 2014
Jan W
1 reviews US
My euro, asscher and cushion diamonds were remounted in Milgrain Bezel and look Awesome!
Very satisfied customer. Brian Gavin remounted a pair of European diamonds into the Milgrain Bezel solitaires. I am very happy with the results. Love them... 2nd Project was remounting of asscher diamonds into milgrain earrings. They look really great. In addition I had a cushion loose diamond that I mounted in the Barbara milgrain that is beautiful. I am totally pleased with all of my projects. Brian Gavin does beautiful work.
Date of experience: August 05, 2014
Chantel
1 reviews US
My only regret? I didn't buy sooner!
I purchased a Brian Gavin Signature hearts and arrows diamond recently. I wanted the best cut I could get. I opted to purchase a J color diamond and was hesitant because I already own a GIA XXX F color diamond. I can tell you, I would not hesitate in the future to purchase another Brian Gavin Signature hearts and arrows diamond in J color or for that matter in any color. Brian Gavin customer service was great through the entire process and answered all my questions. The diamond is set in a plain, simple platinum setting and is perfect. I only regret I didn't purchase sooner.
Date of experience: August 05, 2014
Andrew
1 reviews US
Great friendly service and excellent value
Recently bought a engagement ring with a custom setting. I worked with Jamie and she was very friendly and easy to work with. She kept me up to date on the entire design process and was very quick to answer any questions I had. The ring was made exactly how I wanted it and looks amazing. I would definitely buy from them again.
Date of experience: August 11, 2014
Derek
1 reviews US
Nothing but the best
Our Brian Gavin experience was first class. We will become repeat customers. We met with the Brian Gavin team in person and they spent two hours with us during our first meeting. We felt comfortable to ask questions. Probably the most important take away from our Brian Gavin experience - Brian Gavin is technically excellent and intelligent. The product we received was flawless and exactly what we expected. I highly recommend Brian Gavin to others.
Date of experience: August 13, 2014
Phil
1 reviews AU
Just Perfect
We ordered a .75 diamond (J color, VS1) in a fishtail setting and matching wedding band. We dealt with Katie at Brian Gavins. As we live in Australia all our correspondence was done via e-mail. Katie was extremely helpful in answering my questions. Once we placed our order the rings took 3 weeks to make and the team sent us photos of the completed rings before shipping. It only took 4 days for them to arrive on our doorstep from the other side of the world. The rings themselves have exceeded our expectations and I have one very happy fiancée. They are simply beautiful and we couldn't have asked for more. Thanks Katie and the entire Brian Gavin team !!!!!
Date of experience: August 15, 2014
Noah
1 reviews US
Excellent quality and price
Best diamond and band cutters you'll find. They take there time but it is worth it. Website is set up great and people are very helpful especially Jamie. Definitely recommend
Date of experience: August 18, 2014
Fiona
1 reviews CA
Amazing
The customer service was superb and always responsive. We got the diamond when we scheduled to pick it up from the FedEx location. We were surprised how meticulous the diamond was packed. It came in an small envelope type box following by some nice extras like a box of mints, mini microscope, and a small pedestal with a groove for the diamond. Also a copy of the AGS certificate was given along with the original copy in a nice folder. We were able to go to a jeweller who verified that the diamond was what the AGS certificate said it would be along with the correct inscription number.
Date of experience: August 21, 2014
Mark
1 reviews US
Sparkliest Diamonds Around
I proposed this past weekend with a Brian Gavin True Hearts & Arrows cut diamond. It looks absolutely amazing, and I'm so happy I decided to go for a smaller size diamond with the H&A cut over a larger ideal cut. The customer service was fantastic to work with as well. Could not be happier with my choice of Brian Gavin.
Date of experience: August 26, 2014
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.