After having this shipped to my parents house as a surprise gift for my husband he had it for less than 3 weeks and the pedal broke. I called the hot line and the guy I spoke with told me it was our fault for over tightening the pedal and that they don’t typically fix this type of situation but he would do it just this once? After send me a questionnaire with 40 QUESTIONS and needing photos I heard back from him. He clarified I needed a pedal AND crank arm he said we would receive our new part within 7-10 business days. Well 12 business days later we only review the pedal!???!! I emailed the guy back asking questions and I was informed the email was no longer active:) So I called the hotline yet again this time getting a women who said she was going to check to see if the parts were even IN STOCK??? Are you kidding me?!?? When you call the business phone number it says you will receive parts faster than ever: 3-5 business days. WHAT A JOKE. Finally she responded to me that they had the part and would send the crank arm to me as soon as possible (another 7-10 business days) surprise surprise we got the part 10 business days later…..We had the bike for 3 weeks and it took over 2 months to get replacement parts. Of course it’s far too late to receive a refund for the product otherwise I would have gotten money back. Do not buy these bikes. Not nearly as nice as 3G. -_- learned my lesson the hard way that’s for sure.