M
Michael Becker
US
Review
Review of BikeTiresDirect.com
M
Michael Becker
US
Sep 22, 2020
Is this how you respond to customer concerns?
i ordered tires and checked the box to order the appropriate tubes. They sent me the generic tube that fits multiple size tires rather than the tube specific to the tire I ordered. I asked the tubes be replaced and asked for a call tag so it would not be at my expense. The reply I received was "it will work, rubber stretches". Not really good customer service. As an aside, my daughter worked for 5 years in Hannover doing r&d for CONTI. She agreed with my perspective on the situation.
Receipt photo:
Date of experiance: Sep 22, 2020