Reviews 4.4
9,780 total
Scott Sutherland
1 reviews US
New Continental GP5000-Out of Round
I ordered 3 Continental GP5000 tires. One of them was out of round and could not be used. I tried multiple times to contact the company to arrange a replacement or credit.
Date of experience: April 17, 2024
Hello Scott, Sorry to hear, if we do not get back to you in one business day, something went wrong. Look for an email from our Customer Service team to get this resolved. Thank you, Dennis
Ernie Gonzalez
1 reviews US
Are you serious
Are you serious, as I have not received my order?
Date of experience: March 04, 2024
Hello, We have a Customer Service team that can help you with the details of your tracking information, they will reach out to you shortly. But this is an USPS delay. Thank you, BTD
JK
1 reviews US
LET ME UNSUBSCRIBE!!!
You send me emails without an unsubscribe link. I want to unsubscribe from your annoying after the sale emails asking me to write a review. This makes me hate my experience with you.
Date of experience: February 05, 2024
Sorry to hear! I found that you had five accounts, I am sure that is the source of the issue. So I combined them and you order history into one account and made sure it was unsubscribed. Be sure to "sign in" when placing a new order, otherwise it will create a new account. Plus you current account has credit from previous purchases that can be used. Thank you, BTD
David Winter
1 reviews US
The item delivered was not as described…
The item delivered was not as described on the website.
Date of experience: January 22, 2024
Hello David. Sorry to hear, I checked the product page and found that it says "compatible with SRAM's Chainspotter (not included)." Nonetheless sorry for the confusion and we will get you refunded. Thank you, BTD
Jack Smith
1 reviews US
Way too long to ship and arrive.
Way too long to ship and arrive.
Date of experience: January 17, 2024
Hello Jack, Sorry to see, we shipped as scheduled but US Priority Mail has been very delayed with weather issues all over the country. Glad to see it arrived, so it was so delayed. Thank you, BTD
notmyreal name
1 reviews US
Pretty darn rude.
Pretty darn rude.
Date of experience: December 05, 2023
Greg Kennedy
1 reviews US
I called in to see when the gravel…
I called in to see when the gravel tires is going to be on sale. He said this is the sale. I went ahead and bought the tires. Guess what they dropped $20 apiece so I wasn’t so happy he could’ve told me that that’s business is business kind of pissed me off.
Date of experience: November 15, 2023
Hello, Sorry to hear, at the time of your order 11/15/23 our rep was not yet able to see Black Friday sale prices. Since our company often has new sales and promotions, it is not uncommon for the price of an item to drop after an order was placed, with an email or call we will honor and adjust for you no problem. I have gone ahead and adjusted your order to the Black Friday pricing and refunded the difference, you are all set! Thank you, BTD
Lanny
1 reviews US
Twisted Tires
Ordered two tires, they arrived twisted in a bag. Now these were not high dollars tires, but still, this bent the wire bead of both tires. Doubt that I will ever order tires from Bike Tires Direct ever again!! Hopefully the wire bead will straighten-out once on the rims and some road miles.
Date of experience: September 04, 2023
Hello Lanny, Sorry to see this! Best we can tell you is that we have literally shipped millions of tires by folding them in a figure eight and have never had an issue. But rest assured, if any customer has a tire arrive with any sort of issue, a quick email or call to our Customer Service is all that is needed to get the problem resolved. Go and ahead and mount the tires, they are perfect and you have our support if they are not. Thank you, BTD
Ryan Knight
1 reviews US
poor shipping
poor shipping. two conti terra speeds were shipped in a plastic bag with a shipper address of a person's name. I had no idea if this came from a legitatimate company until i review the invoice that was inside the packaging. the terra speed boxes where damaged as a result of poor packaging.
Date of experience: September 15, 2023
Shreekant Dhopte
1 reviews US
Have not received my order as of Mon…
Have not received my order as of Mon 9/11/2023. It was supposed to have been delivered by USPS at least a week ago.
Date of experience: September 11, 2023
Ted Deckert
1 reviews US
SLOW delivery
Part of my order has been in transit mode for the last 10 days.
Date of experience: August 10, 2023
VINSTER
1 reviews US
I still haven’t received the items that…
I still haven’t received the items that were ordered on August 1. Tracking says they’re still in transit I think it’s impossible to take 15 days..
Date of experience: August 01, 2023
Hello Vincent, Sorry to hear, but good news is we reshipped the order recently and it is scheduled to arrive today. We emailed you these details, sorry if you did see the details. Thank you, BTD
Jerry Maris
1 reviews US
No product
No product, no delivery, no refund. Seems ups refuses to deliver btd product to my house but they deliver eveybody else's stuff to my house. As does fed ex, amazon,usps, the pizza delivery guy etc. Btd wanted me to drive 20+ mi to ups warehouse to get product.Lbs a lot closer than that.
Date of experience: August 10, 2023
Hello Jerry, Sorry to hear, the order you are referring to was refunded in full. All we can do is ship to the address on your order with the shipping company you select while ordering. Why UPS cannot deliver to your address we do not know. I see your last order went via USPS and delivered as it should. Sorry for the trouble with UPS in your area! Thank you, BTD
Greg Emerick
1 reviews US
I’ve ordered thousands and thousands of…
I’ve ordered thousands and thousands of dollars worth of items for bike tires direct and usually have great customer service. I ordered a pair of bib shorts and didn’t like the way they fit. I had to pay for return shipping. This is not the case with other companies. I won’t be ordering any more clothing!
Date of experience: July 24, 2023
Hello Greg, Sorry to hear, we do offer free returns for size exchanges, but if you return for just a refund we do charge for the return shipping per our policy. Thank you, BTD
Jim Pelkie
1 reviews US
Expedited shipment was delayed
I ordered tires (needed for a three day gravel bike tour) and specified 2nd day air shipping to expedite delivery. Unfortunately, BikeTiresDirect.com waited three days before shipping out the tires and UPS took three days to deliver the 2nd day air package. Ultimately, the tires were not available prior to my departure.
Date of experience: June 30, 2023
Hello Jim, Sorry to see, we can explain. You ordered late Friday after our shipping cut off for the day. As nothing ships over the weekend, your order shipped Monday via 2 Day Air that you requested. Tuesday was a national holiday (4th of July) so UPS is closed and that added a day. So your package arrived on the 6th. While this is frustrating when you need your tires, the package was delivered as quick as it possibly could have been with the shipping method selected and no delays on our part. Thank you, BTD
Sarah
1 reviews US
Some of the worst CS
Some the worst CS I’ve experienced!
Date of experience: June 16, 2023
Sorry you feel that way, but our billing system will not approve your orders. Thank you, BTD
David W
1 reviews US
I tried twice to order 2 "Kool Stop…
I tried twice to order 2 "Kool Stop Tire Bead Jack" and received 2 KMC MissingLink Quick Link Tire Lever" each time. The customer service person I spoke with after the first mishap told me he would email me a return label, which was not useful, as it was not an authorization or paid return. I tried a second time to order the Kool Stop and got the exact same result. I will no longer buy anything from you.
Date of experience: April 11, 2023
Hello David, Sorry you feel that way, but on both of your orders you did in fact order "KMC Missing Link Quick Link Tire Levers". You can pull up the order confirmations in your email to verify what you ordered. We sent exactly what you ordered both times. Thank you, BTD
Joyce Parr
1 reviews US
I accidentally ordered a wrong size…
I accidentally ordered a wrong size tube but shipping was the same price as the tube almost.. too bad there are no other options than to have to pay return shipping
Date of experience: April 01, 2023
Hello Joyce, Sorry to hear, and yes the shipping company would charge more to ship back than the tube cost and we already shipped it to you for free. We recommend donating it to a friend. Thank you, BTD
Mark Flolid
1 reviews US
I FANALLY ARRIVED!
Well, it took 5 months or more to get my order. I don't believe it was BTD's fault, but the supplier didn't deliver as planned.
Date of experience: September 06, 2022
Kevin Preston
1 reviews US
The product is not as described
The product is not as described
Date of experience: March 15, 2023