K
Ken Wawrew
CA
Review
Review of SQlab USA
K
Ken Wawrew
CA
Jun 06, 2022
Products are great, problems ordering
I have ordered two carbon handlebars and one stem previously. I tried to order another stem and after accepting my order, I received and email indicating that my order was cancelled with no reason stated. I looked for a phone number on the website and couldn’t find a phone number to call to try and rectify the problem. By googling the company, I was able to find a contact number for the company. I was able to talk to someone who said that my order was cancelled because they thought it could be a fraudulent order, meanwhile I had ordered from them more than once previously. She recommended that I try the order again. The order did go through on the second try. Once the order went through, there was no tracking information provided and it did take longer than most online orders to receive. I did have to email the same person that helped me previously to get the tracking number. Seems like a lot to go through to order a stem?
Receipt photo:
Date of experiance: Jun 06, 2022