The bike I ordered for my wife for Mothers Day was damaged in shipment. It was obvious the shipping company couldn’t read the fragile labels on the box or couldn’t care less. The box was scarred and a big whole was punctured on one corner. I immediately open the carton and could tell everything had been seriously jostled during shipment. I carefully removed all the parts and notice the battery bracket was broken on both sides were mounts to the frame. I don’t believe it helped ghar the battery was in the battery compartment when packaged. The weight of the battery likely put excessive stress on the mounts during the rough treatment during shipping. I also noticed the paint on the rear fender was scarred from the battery rack scrapping against the fender. I called the number for support. I was told that new mounts for the battery rack were on back order but would be shipped as soon as possible. The rear fender was in stock and would be shipped right away. After a few weeks I received the mounts, but as of today, I have not received a replacement rear fender. Unfortunately, my wife was not able to use her gift for several weeks and moreover, it still shows the battle scars from the shipping. It was very disappointing to buy such an expensive gift for my wife and see her disappointment in that it was damaged and remains in less than “new” condition.