This is a Terrible company !!! Purchased a Ripcurrent S DOA on arrival !! With horrible customer service all you get is the run around , Worked with a tech support over the phone to see if there was something unplugged or a other malfunction which problem could not be fixed by tech support this was a week of back and forth emails and 1 phone conversation and was told that a supervisor would be in contact with me to work things out now a weeks has gone by with no phone calls or response from emails. This company should not be able to operate like this. I paid with Amazon pay that they accept for payment . I will be notifying Amazon today and credit card company . BBB also will be notified. I think that it horrible to play people on there hard earned money. DON'T BUY FROM THEM !!!!! Update as of 10/8 after having amazon contact them because they don’t return emails to me Amazon said they have 24 hrs to contact me in which they final did and said that the will be send me a new control box that that is probably the problem. So now I’m a bike mechanic That has to work on the bike !! The part arrived and I removed the old control box which was a 52 volt 2020 model what they sent was a 48 volt 2019 model which is not the correct control box that would come with a new bike . So I emailed them on 10/1 to first Let them know that this is a old version and that I didn’t want to install it not know if it would be ok to install as of 10/8 again no response back !! So called Amazon as was told that the purchase would be a A-to-z claim and I would hear from Someone from Amazon claims department in 24 hrs That didn’t happen either so I call Amazon again to let them know I had not heard from anyone yet . I was then told that this wasn’t covered under A-Z guarantee . The lady at Amazon was very friendly and helpful and was going to try to find out what the issue was with the Guarantee . In the meantime she sent a time sensitive email to juicebikes to contact Me and resolve the issue. So I wait again for contact from them This has been a total nightmare ! A GOOD COMPANY WOULD HAVE MADE IT RIGHT !! They got my hard earned $$ and that is all they care about .