I received my bike within two weeks of the promised time. Nothing was broken or damaged, everything was packaged very well. I’ve had my bike for about a month and a half now, and haven’t been on a bike in 20+ years. I already have over 250 miles on my bike. I love it. I’ve ordered some extra parts from Nireeka, and received them fairly quickly considering they’re coming from overseas. The Nireeka team has been very helpful with any questions I have had, and has responded to me in a timely manner. I couldn’t figure out the specs on my front and rear axles on the bike,Because like an idiot, I used the wrong size Allen key and have striped one of them. Not to the point where I couldn’t use my bike, But was worried if I needed to take my wheels off in the future to do maintenance I might have a problem with the rear one that I stripped so,I ordered extra ones. The Nireeka team answered my questions and got me the specs on my front and rear axles by the next day and I receive them in about three weeks . So far I haven’t had any problems with my bike and the thing is a beast!!! It literally will go anywhere! The fat tires allow you to go through sand, small gravel, thick gravel, across rough terrain, not to mention up the steepest of hills like their nothing. The bafang ultra definitely is everything I have read about it, and then some. And I have told my friends about this bike. I also ordered a twist throttle for it, and it works great! But be careful, if you have the bike in the lowest gear and you twist the throttle the front end will definitely come off the ground...lol plenty of power. The design is great looking, and I have had a lot of compliments on it and people asking me where I got it. I reviewed quite a few all-terrain E bikes ranging from the $4000 to $7000 price but you can’t touch a carbon fiber frame fat tire bike for $2500 of this quality Anywhere! Way to go Nireeka!!!🥰🥰