I bought a bicycle about six years ago and the experience was amazing .. when I ordered parts several months ago the experience couldn’t have worse. It was incredibly disappointing and difficult just to order. I had to call continuously for several months before I could even order because the customer service representative never would return calls that they promised to do ; to let me know the pricing and availability of parts. It is clear to me that your company has increased in size since my first purchase(six years ago) however your efficiency and customer service has suffered tremendously. I need to purchase another bicycle and would like to get another one from your company .. but I don’t think so!! It’s a shame because initially your company made me feel like I was a part of a company that wanted to help .. now it seems like your company is only interested in the dollars .. Trust me I understand capitalism so I expect you to make money but I feel like because my purchases were small that I didn’t matter so the customer service that I received was insulting. Michael in Las Vegas