YOU ONLY HAVE 5 DAYS TO REPORT SHIPPING DAMAGE. OPEN THAT BOX WHEN IT ARRIVES. YOUR WELCOME Customer service questionable at best. Mesa Lite ST. Bike arrived with shipping damage most could be overlooked except the display with the broken bracket. Emailed pics immediately after opening box. Rep answered and said would send me bracket and she did but it was lost in shipping. Called and asked to have reshipped and they did. Then bracket arrived and it was a 2 inch piece that was not at all what was broken. When I called today I was told shipping damage must be reported in 5 days and pics I sent were sent on day 8. So they would not replace the display. This is 2 months later. Also 2 months later we are still waiting for the free black Friday items that were promised with our order. Currently being told label was created and items never shipped. They are suppose to be creating a new order and sending those items now. We will see. Love the bikes and the bike rack to haul them. Seat isn't very comfortable you will want to upgrade that with your order.