Elizabeth Middleton
US
Review
Review of sixthreezero
Elizabeth Middleton
US
Jan 05, 2024
Charged for an item not in stock
I ordered a bike at a very good price. The website said there were only 2 in stock. I got an email confirmation and my credit card was charged. I waited a week and when I had not received a shipping update, I contacted them. I was then informed that the bicycle was not in stock and they could cancel my order or I could order a different bike - with no discounted price. I asked for a refund and did receive it within two business days. My concern is that my card was charged prior to the item being shipped and no one even attempted to correct it - until I contacted them. I was looking forward to buying a bike from them and probably would have selected another model if it wasn't for the way this was handled.
Receipt photo:
Date of experiance: Jan 05, 2024