I originally purchased a 2020 Arktos - it had a great performance to value spec, but slightly antiquated geometry. I was so happy with the overall ride and their strong decision to overhaul the geometry the following year, essentially keeping the the great spec, I purchased another. My second order was placed as the pandemic was starting to have its affect on supply chains, pricing, etc, and When i placed my order the on-line system froze - when the system came back to life the bike was priced approx. $500 higher than ordered! I called Alchemy support, explained what happened and they gave me the original price without hesitation! I have also reached out on a couple of occasions with random tech questions and they have not hesitated to offer general and insider knowledge that helped me troubleshoot and optimize my ride. The suspension system system offers the best of all worlds - enduro, to trail, to bombing - no apparent shortcomings for me - and as a 6'4"/225lb rider I can't appreciate it more! If it comes time for a new set of wheels, or if I can find the space, Alchemy will definitely be my first look. I am excited to see the directions they take in the years to come!