Reviews 4.1
143 total
tom davis
1 reviews US
Very knowledge stab bike came ready
Very knowledge stab bike came ready
Date of experience: November 09, 2022
William Robinson
1 reviews US
Best bike “shop” I have ever bought…
Best bike “shop” I have ever bought from. Totally dialed in from the moment it got home. I would recommend and purchase from Alchemy again.
Date of experience: July 21, 2022
Old Dog 66
1 reviews US
Didn’t appreciate the (condescending)…
Didn’t appreciate the (condescending) attitude I received. But then again it’s not the first time this has happened with Alchemy. Love the bike, but the customer service could be better. Or maybe just hire nice people. Definitely does not make me want to spend more $ on another bike if they give 0 F’s toward an existing customer.
Date of experience: November 23, 2022
Thank you for letting us know! We are absolutely dedicated to making our riders' experiences the best they can possibly be. We absolutely love our customers, so let's figure out how to make this one right for you. Someone from our team will reach out today. We are committed to you!
Ryan Houde
1 reviews US
Very responsive customer service and…
Very responsive customer service and quick delivery
Date of experience: June 30, 2022
Tim Naylor
1 reviews US
Super Bike that was so easy to setup…
Super Bike that was so easy to setup and fun to ride. It rips for a 120 mil up and down
Date of experience: August 05, 2022
Kerry Barnes
1 reviews US
If you get a bike don't get a custom one
My experience on getting a new custom road bike was abysmal. Per reviews it seems OK if you are getting a prefab one (you can take that back) - My real issue was the toe overlap, it was way too much for my tastes. Bryce was both dismissive and condescending to me during all of this. I was no peach to work with but then again I had 10K invested
Date of experience: May 06, 2022
Ah, yes! The dreaded issues that can come from the challenges of custom bike geo are very real. We are sad to hear about your negative experience. We are always striving to improve the experience for our riders, so we will surely take this to heart. Love it when someone admits their own share of the responsibility for a negative experience, but we believe the responsibility lies with the seller. It's rare, but sometimes the custom experience lends itself to missed expectations and for that, we are sorry. Thank you for your review! We will do better.
Matt S.
1 reviews US
service was good
service was good. Respond to emails promptly and help .
Date of experience: July 16, 2022
Brian Asacker
1 reviews US
After the Best bike buying experience…
After the Best bike buying experience I've ever had and now am in love with this bike, So I have an important question for Alchemy? "Will you marry me"
Date of experience: October 18, 2022
Matt Fussa
1 reviews US
Arktos 120
Ordering was easy. Alchemy took my measurements and other data and used them to configure the bike for me prior to shipping. Bike came well packed and mostly assembled. Good communication from Alchemy during the process and great customer service.
Date of experience: November 14, 2022
Michael Leiss
1 reviews US
Incredible quality
Incredible quality, and exceptional value. Love my Arktos 120
Date of experience: August 01, 2022
Daryl McLean
1 reviews US
Awesome service,Bike came with…
Awesome service,Bike came with unexpected extras and was setup ready to ride.Bike feels awesome so far.
Date of experience: November 07, 2022
Flyin' Hawaiian
1 reviews US
Might be going back for bike #3....!
My first experience was building a titanium gravel bike. I brought in the gravel bike I was riding at the time, and a custom road bike that is extremely comfortable to ride. I wanted this Alchemy gravel bike to be as comfortable as my road bike, but could also handle gravel roads like the current gravel bike but also go off the beaten path like a mountain bike. While I didn't need for this new gravel bike to handle technical mountain bike trails, I wanted it to handle single track that had some roots and rocks. What ended up being built was an amazing and comfortable gravel bike that was extremely versatile, stable, and rowdy-FUN! I couldn't be happier with the entire process and I absolutely love my gravel bike! My first experience was great, that I went back when I was looking to upgrade my mountain bike. Alchemy was the ONLY bike shop that had demo bikes. While I would be more comfortable on a small frame, the Arktos 130, that has 'flip chip' where the back wheel could be swapped between 27.5 and 29, the medium frame with the smaller wheel made this bike easy to ride. I'm barely 5'4" and the Arktos 130 mixed wheel pedals easy uphill, goes up and over and down stuff easily with the bigger wheel upfront, but easy to get through turns with the smaller wheel in the back. It feels like it hugs the trail with ease making the flowy stuff fun and fast! N+1!!
Date of experience: July 18, 2022
Vega B
1 reviews US
Custom Ronin and Arktos29
I originally purchased a custom carbon Ronin from Alchemy. Because I am 5'2" I needed custom geometry and I'm a challenging fit with super short legs and a long torso. It was a pleasure to work with Bryce on the tiniest of details and since I was having a frame built exactly for me, I decided to go with a fully custom blingy paint job. It's essentially a forever bike, right? Why would I get anything less than exactly what I want? The paint job came out so beautifully that I actually cried when I saw it. The bike is fun as hell and I got to stand on the top step with it at a gravel race this summer. Alchemy has been so extremely pleasant and wonderful to work with over the past couple years that I added an Arktos 29 to my fleet. I had never ridden a 29er before and figured since I was so short it would be awkward, but that bike is so much fun and pedals up technical stuff as easily as it bombs down. I did have a little issue with play in the rear triangle, but with some troubleshooting and customer service we got it fixed. I have zero hesitation in recommending Alchemy as a brand and often send clients who are looking to build an exceptional or unique bike to check them out (I'm a bike fitter on the Western Slope). I'm sure I'll be adding another review when I replace my road bike with an Atlas this summer :)
Date of experience: April 23, 2022
Kirk Deason
1 reviews US
Ordering and pickup at the shop was…
Ordering and pickup at the shop was very smooth, the assembly and setup was some solid customer service.
Date of experience: November 22, 2022
J. S.
1 reviews US
An amazing experience
An amazing experience, friendly and responsive customer service, and most importantly an amazing ride. I’d do it again!
Date of experience: October 18, 2022
cache mundy
1 reviews US
Ronin with Custom Paint
Incredible Riding and Beutifully Crafted Bikes with Phenomenal Customer Care.
Date of experience: May 24, 2022
David Gutierrez
1 reviews US
Alchemy Bikes and Staff are AMAZING!
First off, the bikes are amazing! But even more importantly, the customer service is top notch. Craig is so helpful and goes above and beyond to ensure a high quality product and experience. Thank you!
Date of experience: November 21, 2022
Grant H.
1 reviews US
Nice folks that know their bikes!
Nice folks. Very knowledgeable and responsive throughout the demo and purchase steps.
Date of experience: November 25, 2022
Jason Gaines
1 reviews US
Rogue / Lycos Review
I purchased a new Rogue earlier in '22 and was a bit skeptical, given the new line and lack of reviews. Bryce was phenomenal to work with, as I customized my build kit and peppered him with questions. I've built and bought many previous custom and semi-custom bikes and can say the customer service and process at Alchemy was top notch. I've ridden and raced the bike all year and am very happy with the ride quality and feel. Keep up the great work, Alchemy!
Date of experience: April 27, 2022
AWills
1 reviews US
Very good pre-sale support
Very good pre-sale support. Very happy with the Arctos 135 I purchased.
Date of experience: October 03, 2022
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Custom, Fabricator-Direct Bikes from Golden, CO.