I was approaching eighty and I did not want to give up my passion for bicycle riding. I had logged many years of road riding in Texas and up-and-over the mountains near my Colorado vacation home. I decided to give up road riding in lieu off-road riding. As such, I spent a fair amount of time reviewing various Gravel Bikes. Alchemy Bikes impressed me with their capability to design and manufacture a very fine product. I contacted Bryce Wood at Alchemy and he answered all my questions was very helpful in explaining the features of the eRonin. Given his thorough understanding for what I wanted it didn’t take long for me to make my decision. The Alchemy eRonin was the way to go. I assembled the bike when it arrived, and everything well but I did notice a modest shifting issue. I took the bike to my local dealer. They did not sell Alchemy Bikes but analyzed the issue. Alchemy arranged to have the bike shipped to them (without cost). They shipped it back to my local dealer. They not only did they cover the cost of shipping, but they also remunerated the dealer for the effort they put into analyzing and correcting the problem. In conclusion, the Alchemy Bikes not only produces an excellent product, but they also provided prompt and high-quality service.