B
B. Astorga
US
Review
Review of JAUS
B
B. Astorga
US
Jun 01, 2021
Issues with Customer Service & Return Process
ordered a dress online that did not fit and unfortunately had a pretty awful experience getting any response or refund after returning the dress. They have a horrible return policy and they don't even follow their own return policy. In their website they indicate that they will provide you with a return credit within 10 business days but it took much longer than that. They also failed to answer multiple emails I sent them asking to expedite the return request as I needed a dress for an upcoming wedding and instead only answered when I disputed the charge with my credit card. Then, they also have limited stock inventory so it's virtually impossible to use the store credit on something else that's comparable because they are all out of most sizes for most dresses that appear online. Do not shop here. Horrible customer service and horrible return policy.
Receipt photo:
Date of experiance: Jun 01, 2021