Reviews 2.8
58 total
Lauren Ellermeyer
1 reviews US
Be aware of this brand
Be aware of this brand. It will cost you money to return your items and they only offer credit. Who doesn't refund anymore? The quality of the material is just ok. You're much better off shopping reputable brands with normal return policies. Lulu's is great! Asos, etc. Stay away from JAUS.
Date of experience: July 22, 2019
J P
1 reviews US
SHOPJAUS.COM is horrible
SHOPJAUS.COM is horrible. I ordered a dress and had to return it - they did not put the exchange store credit on my account when my package arrived back to their store. I called every day for a WEEK asking for my credit so I could re-order my dress in time for my event (because they do not do exchanges!) All I kept hearing was "oh that's strange, let me put it in right now".... and they still didn't put the credit in.. I missed out on my event date. customer service SUCKS and I will not purchase from Shopjaus again. P.S. a little google searching you can find ALL dresses from JAUS on other American websites for WAY better prices!
Date of experience: July 28, 2019
Brooke
1 reviews US
Terrible experience and garbage quality
Terrible experience. Don’t waste your money or your energy. They have a store credit only policy, which is pretty hard to believe in today’s world. I’ll admit I purchased a jacket before reviewing the return policy, but it’s likely because I’ve never had an issue with any other retailer. Well the jacket was total garbage (very cheaply made), and it was the wrong size. Not only do they not stand by their product enough to allow a dissatisfied customer return it, but they were out of my size and still stuck me with a store credit. This sucks considering that anything I order with my store credit will also be crap. STAY AWAY.
Date of experience: September 13, 2019
Charlene J
1 reviews AU
I love JAUS, can’t get enough of their dresses!
I’ve just received my 5th order from Jaus and can’t go wrong! Quality is unbelievable for the price, and I always get so many compliments. They deserve more credit!
Date of experience: January 03, 2020
Stephanie Stern
1 reviews US
Guys this dress is gorgeous the…
Guys this dress is gorgeous the material is amazing very delicate lace but thick material underneath absolutely worth the price and fits perfect I'm 5ft 120lbs US size small I added pictures on my Yelp review
Date of experience: January 27, 2020
Alana Muller
1 reviews US
Underrated! So excited to wear my dress!
I was shocked to see any negative reviews about this boutique. The quality was impeccable, and price is so reasonable for such unique pieces. They answered my questions within a few hours, return was processed so fast because they knew I was in a rush. I can’t fault them. Will be shopping for all my dresses here from now on.
Date of experience: February 23, 2020
Elizabeth P
1 reviews AU
My dress is beautiful
My dress is beautiful, and can’t thank customer service enough for helping me get the right size. Can’t wait to shop here again.
Date of experience: February 25, 2020
Ange P
1 reviews US
Buyer beware. Jaus steals your money.
Buyer beware. Jaus sent me damaged dresses and refused to give me my money back. I ordered online and spent over $300 on dresses for a small bridal shower and wedding and when the zipper wouldn’t zip up on one and the lace was damaged on the other I decided to send both dresses back and contacted customer services letting them know about the damages. They assured me that when I sent back the dresses they would process the return. Instead, I had to follow up and ask them where the reimbursement was. Instead of doing the righ thing, the Jaus team flat out lied and told me that someone had inspected the dresses and everything looked fine to them so instead, they were issuing me a credit. Straight up robbery. It’s your choice, obviously, if you’d like to support a business that takes advantage of their customers in a time where COVID has claimed making people’s livelihood. I for one am disgusted Jaus and it’s owners would allow for their employees to lie and treat their customers this way.
Date of experience: September 16, 2020
MissK
1 reviews US
Where is my order?
The quality of the clothing is decent, but the customer service and shipment times are awful. Still waiting on the last piece of my order and no response from JAUS on my inquiries.
Date of experience: November 19, 2020
Katie D
1 reviews US
Customer service
It was my first purchase through Jaus and from the brand Nookie. I normally fall between a size medium/large and can get away with either size. I ordered a medium dress for my elopement next month and it was way too tight! I right away requested a return, received my shipping label and emailed the specific email listed for a quick turn around on the store credit(My own fault for not reading the “store credit only” before my purchase, but luckily there was a good selection of white dresses to choose from). Someone got back to me in a timely manner and informed me of when they were expecting my return. When the return wasn’t received on time I impatiently emailed and shortly after received a call from Michelle who gave me extremely helpful advice on sizing and sorted my store credit for my new purchase. Will shop here again in the future because I had a good experience with customer service, I’ll just be sure to confirm my size prior to ordering.
Date of experience: January 15, 2021
Consumer
1 reviews US
Terrible customer service
Terrible customer service. Unable to return item for anything other that store credit. The quality is not as it appears. The hem of the dress I order is cheaply made. The pictures and description are not accurate. In 2021 with covid it is extremely disappointing that you can not get a full refund.
Date of experience: February 09, 2021
Carly Schultz
1 reviews US
BUYER BEWARE
BUYER BEWARE! “Returns within 14 days” doesn’t mean return for store credit. I purchased items in 2 sizes as a first time buyer and after specifically reading the return policy, I still did not know about this practice. This is deceptive and unreasonable. Dont shop here unless you’re 100% certain you’re keeping an item you’ve never seen. Will not be shopping here again unless I can actually make a return or after my disappointing experience with matching a large store credit to new items.
Date of experience: March 05, 2021
Portia
1 reviews AU
highly recommend their quality and service
My experience with jaus has been amazing. I was a first time customer and had ordered a dress that was a little too big, I returned it for the smaller size which they had taken offline for me so no one else could purchase it, and the process was so quick. The dress arrived in 3 days and was great quality, I would usually spend 3-4x more to get this quality at intermix. Will be my go to for dresses from now on, highly recommend their quality and service.
Date of experience: March 24, 2021
Tiffany
1 reviews AU
Great and very personalized customer…
Great and very personalized customer service. I've been a regular shopper with jaus for over 3 years now and have always loved their service, and especially the quality. Everyone always asks me where i get my dresses from. Highly recommend them. I am currently on their website eyeing out outfits for all my wedding events, i'm loving the new designs girls, great work!
Date of experience: April 10, 2021
Elizabeth Micallef
1 reviews AU
Absolutely terrible service
Absolutely terrible service. I placed an order over 1 week ago via the JAUS Australia site and have emailed several times for an update on when it will be shipped. I jumped online to check the item and noticed they only JUST NOW have listed the order as a pre order item for 2 months time. Absolutely ridiculous and I’m not even receiving responses. The email order confirmation clearly stated that the item was available at time of placing order. I would appreciate a response to my email and also a prompt refund
Date of experience: May 14, 2021
B. Astorga
1 reviews US
Issues with Customer Service & Return Process
ordered a dress online that did not fit and unfortunately had a pretty awful experience getting any response or refund after returning the dress. They have a horrible return policy and they don't even follow their own return policy. In their website they indicate that they will provide you with a return credit within 10 business days but it took much longer than that. They also failed to answer multiple emails I sent them asking to expedite the return request as I needed a dress for an upcoming wedding and instead only answered when I disputed the charge with my credit card. Then, they also have limited stock inventory so it's virtually impossible to use the store credit on something else that's comparable because they are all out of most sizes for most dresses that appear online. Do not shop here. Horrible customer service and horrible return policy.
Date of experience: June 01, 2021
Summer Shaikh
1 reviews GB
Awful customer service
Awful customer service. I ordered a dress - spending a fair amount of money and it hasn’t arrived. This was over 3 weeks ago. Customer support team has replied to one email - no response regarding refund.
Date of experience: June 08, 2021
CM
1 reviews US
I would give this zero stars
I would give this zero stars. Ordered a dress for a July wedding in April. It’s June still didn’t receive the dress. They told me it was supposed to come two weeks later. It’s not here and only now finally heard from customer service that the dress wouldn’t be in until August. I asked for a refund since I clearly can’t refund the dress and they said they only do store credit you cannot get your money back on returns. Horrible customer service overall I may never see anything from them even if I use the store credit. DO NOT WASTE YOUR TIME!
Date of experience: June 23, 2021
alexandra burrows
1 reviews AU
Never buy ever from Jaus
I wish I had read this reviews before buying. I buy things online all the time and I have never had an experience like this one with Jaus. I ordered a dress on the 13th of June for a 21st of the 31st of may. I waited 3 weeks before reaching out and someone by the name of jini responded 3 days later saying it should of arrived let me follow up for you. That was the 13th of July. I have emailed three times and have had no response. With no dress in sight and reading this review I am assuming it’s never coming and I won’t get my money back. So poor
Date of experience: July 22, 2021
Zoe Kats
1 reviews AU
If I could give a zero I would
If I could give a zero I would. This brand is a scam as far as I know. I ordered a purple beach dress in November 2020. It is now august 2021 and I still have not received it. I have paid over $100 for this dress and have emailed them several times. They have replied once and that’s was 8 months ago and they were ZERO help. Don’t buy form this brand.
Date of experience: August 04, 2021
Contact
About
Our Boutique is located in Birmingham, Michigan USA. We carry a number of Australian brands and ship worldwide.