L
Lauren Claire
AU
Review
Review of Silk Maison
L
Lauren Claire
AU
Nov 21, 2021
Overcharged, bad customer service 🚩
🚩 - Sus company - they over charged my card/payment by $78 (the true cost wasn’t on the payment page!) and had a hidden EXTRA conversion fee of $7.16 that showed up on my payment as well. They simply said when I emailed them about this ‘you can check the conversion’- BUT HAD NO CURRENCY on their website or anything about conversion.
They are also Chinese - NOT American based despite what they say.
Do not trust!
*Update: They "refunded" me my USD 173 - but the amount transferred is somehow +$0 (!!) - they put the "USD 173" in the description of the transaction.
Please don't treat your customers like a joke.
Receipt photo:
Date of experiance: Nov 21, 2021