R
Ru
AU
Review
Review of Silk Maison
R
Ru
AU
Dec 03, 2021
Very disappointed
Very disappointed
I ordered a red long dress from the website, but they send me a wired silver-coloured top. I am trying to get a refund but they do not reply to emails. Now I'm crying on my bed because I have no dress for the ball.
So glad to hear your reply, my order no. is #67993.
UPDATE ON 31 DEC
I have not received any refund and it has been a month since they received my returned goods. They said they will refund me after "our warehouse receive the goods," but it only took two weeks for them to ship the dress from their warehouse to my address. Overall, the customer service is slow and the whole return and refund process is tiring and upset.
Receipt photo:
Date of experiance: Dec 03, 2021