I'm told by a representative of Get Laid Beds that people leave reviews only when they are ecstatic or very cross indeed. I am neither - sorry to buck the trend - but I am disappointed that the bed I ordered on 22 Feb is still not with me. It should have turned up between 5pm and 8pm last night. It didn't. I didn't receive a phone call to say the driver was 30 mins away (as stipulated). I didn't receive a call at all. So we just sat, waiting. It turns out the driver ran out of time and the bed was returned to the depot, removed from the van and is now scheduled to come to me on Monday. There was no attempt to try and deliver today because the vans are fully booked... The company said it would express its concerns to the logistics company and refund me the £19 delivery charge which is definitely better than nothing. And the representative I spoke to was very polite. prompt and keen to try and put things right. Thank you for that. The issue is this - when things go wrong, as sometimes they do, please make contact with the customer. Update them. In real time. It is such a basic thing to do and it saves so much frustration and ongoing problems when customers know what is going on.This is a job for the logistics people but our contract isn't with them, it's with Get Laid Beds so they need to bang the drum and ensure that this happens as a matter of course. I don't know if our experience is unusual or not. The company is small - it doesn't publish KPIs on customer satisfaction/experience as far as I can see. But either way, I do hope that it reinforces its process as a result because experiences like this really does make the difference between customers recommending them (and/or reordering) or thinking twice.