I ordered a King Sized oak bed frame from Get Laid Beds after looking for a company that would provide bed frames made from a solid hardwood with proper joints as I was sick of the usual frames from bed companies that rattled and made noise every time you turned over in the bed. Bed frame arrived and there was some small (less than 1-inch chip) damage to one of the side rails. When I contacted the company they apologised profusely and were sending out a replacement rail. I realised then that our new mattress was slightly too big for the frame so they have amended the replacement to include two newly sized side rails and central support. Thanks to Shante and Beth on their support team. I will be ordering all of my beds from them in future and recommending them to my friends and family. My wife and I are big on customer service and it's rare nowadays for a company to provide it well. Credit where credit is due and this is why I am providing this review so other customers can feel safe ordering knowing that there is actual support behind their purchases and not excuses. Yes, they are more expensive than your standard furniture store but what you are buying will last far longer and cost you less in the long run.