T
Tie
US
Review
Review of The RoomPlace
T
Tie
US
Apr 11, 2023
I am going to call today to cancel my…
I am going to call today to cancel my order. I came into Room Place early in the day. The sales associate offered to help me a few times and then struck up a conversation with me. He was awkward, respectful, and personable all at the same time. I figured he was relatively new. I told him I was taking pictures and visiting a few stores and at the end of my search I would decide on where and what to buy. He gave me his card and told me he would be in the store until 9. I went to several stores and the last store I visit was next to a Room Place in Castleton, IN. Instead of going there to buy the living room set, I drove ALL THE WAY back to East Washington to check out with BRYSON. Bryson and I were having a pleasant interaction and I was having a GREAT buying experience with him until his manager came over. The manager came over when Bryson adjusted the sale per my request to not include the protection plan. The manager was condensing, and aggressive, and his facial expression and body language each time I said I'm not interested appeared to be a sign of total disgust and disapproval. He questioned my decision as if I was in the CIA’s custody for terrorism. He asked me about self-cleaning of body fluids followed by a look of disgust. I thought telling him I'm a mid-40-looking at a 50-year-old woman who knows how to care for a sofa and I can make my own decisions would shut him down but they didn't. It continued for about 7 minutes. Unfortunately, Bryson continued to probe about my decision to not include the protection plan after explaining multiple times. I had a headache upon going to check out and left with THE WORST experience. I don't even want to look at the furniture or have it in my house for fear of associating it with being harassed, condemned, and belittled. I don't know if the manager aggressively spoke to me that way because I'm a woman but I can't imagine the same behavior not escalating with a man verbally or physically.
I financed the furniture! That means an opportunity for more business. But, that manager, I don't care what his sales are, he should NOT work with the public. I feel violated!
Receipt photo:
Date of experiance: Apr 11, 2023