Customer service provided by Faith was beyond exceptional. And Grayson's prices were the best we could find online. In January 2022, we wanted to place a substantial (nearly $7,000) order for Copeland furniture using the Make Offer option on Grayson's website (Copeland is excluded from Grayson's standard discount promotions, which was 10% at that time). We asked for a 5% discount but Grayson responded by offering us a 10% discount instead! Who does that?!!! Unfortunately, in August 2022, 3 items arrived direct from Copeland damaged. We filed a claim with Grayson, accompanied by many photos as requested. Faith, in Customer Service, handled our claim efficiently and to our full satisfaction, ordering replacements for 2 pieces that were damaged beyond repair and giving us a reasonable discount on another item that suffered minimally visible damage. The replacements arrived in perfect condition. In a separate order in 2022, we purchased a Copeland table. When the piece was delivered, we were unhappy with the appearance of some of the pieces of cherry wood Copeland selected for the table top. Faith attempted to get Copeland to replace the top but Copeland refused. So, Faith offered to order a new top from Copeland (and a slightly larger size that actually worked better for us) for a very minimal price, with Grayson's customary free shipping. The new top was much more attractive than the original, so we wound up better off with the larger table for a minimal upcharge. Congrats to Faith and Grayson for turning an unsatisfactory experience into an overall positive result. We would definitely order from Grayson again.