B
Bonnie
US
Review
Review of Futonland
B
Bonnie
US
Jan 31, 2021
Very disappointed in the customer…
Very disappointed in the customer service. I sent emails that they didn’t respond to about a price match guarantee bc I found the same bed cheaper on another website. They just never responded despite several follow ups. Finally talked to a customer service representative, who was rude, and they sent me a cancellation form as I wanted to cancel my purchase. I even got no response when I submitted the cancellation form. I am a very laid back and easy going person. I’ve never been so disappointed in customer service. The item I bought was delivered and now I’m stuck with it. It’s good quality but I would never buy anything from them again based on my experience.
Receipt photo:
Date of experiance: Jan 31, 2021