D
Dawn
US
Review
Review of Futonland
D
Dawn
US
Aug 29, 2021
Arrived Damaged
Ordered from Futonland and had it shipped to Florida. I attempted to use the futon 3 months later for my son who was home from college for the holidays. When I tried to open the futon it wouldn’t open all the way, was off the tracks and wasn’t level on the floor. I watched the video and it was opened as recommended. After sending photos, emails and making multiple calls to Futonland; their recommendation was to find someone to repair it and they would walk them through the steps. Needless to say, after paying for the futon, plus $500 for shipping, hiring and paying someone to fix it wasn’t an option. It is disappointing to pay for a product that was damaged & disheartening I had to resort to an air mattress.
Receipt photo:
Date of experiance: Aug 29, 2021