My experience in the store was good. My experience with the delivery was so-so. I took the earliest delivery I could as I have been without a couch for a month. I was not given a choice of delivery time and was assigned 5-8 pm. On the given day I heard nothing from the delivery drivers till 8:01 pm when they said they were 10-15 min away. No call saying we're running behind. When they got here they were nice but rushed. One guy carried the base frame up 2 flights because it did not fit in elevator and I could hear him hit the wall several times on way up, which sucked because the frame was unwrapped. I had bought a floor model and the cushions came wrapped but not the frame with wood legs. The delivery man said that was the choice of the warehouse. I think the legs should have been wrapped since they had wood parts. Maybe the guy should have gone slower so he didn't hit things. Maybe the two men should have carried the frame together. In my apt the guy hit my wall with the frame again and put a divot in the wall. Also one of the wood legs isn't straight. Not a great experience.