Reviews 4.4
2,107 total
Greg
1 reviews US
Very pleased.
Arrived as promised, easy to assemble, well designed. I would buy it again.
Date of experience: April 03, 2014
SBrooks
1 reviews US
Receipt of order was delayed beyond reason
Made the order in good faith and took over a month to receive. We had to contact the company to determine it would be late, twice. Regardless of their good review in the WSJ (which was the reason we ordered in the first place) w will never order from this company again.
Date of experience: April 03, 2014
Dear Mr. Brooks, We apologize for the delay you experienced in your order and have taken steps to better notify our customers in the event an item comes on back order such as your order did. We now also annotate on our website when an item is not in stock and when the projected date of arrival will be. Please accept our most sincere apologies for your inconvenience.
Nancy Grieser
1 reviews US
Nice quality, delivery right on time. No complaints.
Nice shelf will look good in my new shower . Came so fast and the delivery was on time and the driver was so nice. Couldn't be happier will order a shower chair next.
Date of experience: April 03, 2014
Arthur Watanabe
1 reviews US
Product was disappointing, delivery was slow
We ordered teak bath mat based on seeing one at a friend's house and their recommendation. When it arrived, I was extremely disappointed. It was much flimsier construction and the product every time I step out of the shower it bows. It was not as stout and smaller than the one we saw at our friend's home. In addition, it seemed like a long time from the time we ordered it to when we arrived. It was a gift for the wife and barely came in time. Not sure I would be a repeat customer and I am a heavy on line order fanatic. Sorry.
Date of experience: April 03, 2014
Good evening, Mr. Watanabe! We apologize for any dissatisfaction you had with our product and our service. If you are dissatisfied with our product please let us know as soon as possible so that we can rectify the issue. We offer a 30 Day Money Back Guarantee for all of our customers if they are not 100% satisfied. We have been selling this bath mat for a while and have sold hundreds, and this is the first complaint like this that we have ever heard regarding flimsiness. Please let us know if you would like to return it! With regards to the delivery time, your order shipped out the day it was confirmed with you. It then took one week to reach you since it was stocked in our Florida warehouse. If you have any additional recommendations please do not hesitate to let us know. We are continuously working to improve our products for our customers and we thank you for your feedback, although we are sorry that we were not able to satisfy you.
WJ Fellows
1 reviews US
This is what "Service" used to be.
I was overly impressed with every aspect of Westminster Teak. We decided to change out all the outdoor furniture at our vacation home, this included, loungers, tables, sectional couches, multiple seating areas. From the moment I contacted Westminster they were professional, prompt, and friendly. This very large order arrived the same week we ordered, with absolutely zero damage. I only wish more companies had Westminster's almost fanatical approach to quality and service. Thank You, Tammy, LeAnn, Jeremy and Flo!
Date of experience: April 03, 2014
Andrew Martin
1 reviews US
Great chair
This is my second Sussex chair and I very pleased with them. The first I bought 2 or 3 years ago. I don't like the fact that they have a join in the back leg but it hasn't been a problem and they have been blown off my deck several times in thunderstorms and with 2 or 3 years of use they are still solid. Customer service was great both times.
Date of experience: April 03, 2014
Robert Van Buskirk
1 reviews US
Very professional and friendly customer service
We ordered a teak patio furniture set and received it via UPS in Southern Utah. The order was delivered on the promise date. We had breakage with one of the chairs; we contacted Westminster Teak with the damage information. They responded very promptly and worked with us to return the damaged chair and replace it at no cost to us. Outstanding customer service...supportive and professional. We will definitely purchase from Westminster Teak again.
Date of experience: April 03, 2014
Dan W Carmichael
1 reviews US
Great product, quickly delivered.
This is not my 1st purchase from Westminster teak and I will be back again.
Date of experience: April 03, 2014
Jennifer Breen
1 reviews US
Westminster Teak has an exceptional product with outstanding customer service!
My husband I have purchased several pieces from this company. They are not only beautiful, but are extremely well made and are exactly what you think they should be and more. Recently, we ordered a large piece of furniture that had glass shelving. One of the shelves would not fit in correctly, so I called to see what we could do. Without hesitation, they were ready to ship out a new piece (which would have been expensive) and allow us to recieve the new piece and use the shipping materials to pack the old one, which they would pick up for return. I was absolutely astonished that this was offered without my having to ask. Instead, offered that my husband would try to sand the wood slightly to get the glass to fit, but wanted to make sure that if it didn't work, they would take it back after we sanded it. Not a problem at all. We were able to fix the issue on our own and could not be happier with the piece. This level of customer service and superior product is hard to find and I would absolutely order from them again, and would not hesitate to tell anyone that they could not go wrong ordering from Westminster Teak.
Date of experience: April 03, 2014
Tannie Herbertson
1 reviews US
wonderful customer service and product
Love the product and the customer service was incredible. They bent over backwards for our firm on this project. We will use them again on our hospitality projects.
Date of experience: April 03, 2014
Jennifer Troll
1 reviews US
great customer service
This was my first time doing business with Westminster Teak. They were great to work with, shipped exactly when they said they would and make a beautiful product.
Date of experience: April 03, 2014
Jerry
1 reviews US
Quality stuff!
I won the teak showerbench and was impressed with the quality/workmanship. It went together easily and everutjing fit tight. Beutifull piece! I f you're in the market for teak I don't believe you could do any better than Westminsterteak!
Date of experience: April 03, 2014
Skip Cressman
1 reviews US
Best in the business!
Westminster Teak furniture is sitting on the grounds of Camp David and I know why..it is the best teak furniture money can buy. It is not "cheap" but anything of true value never is. You will not regret investing in their furniture. We have it at three homes, one is on the ocean and nothing, NOTHING has endured the elements like Westminster Teak. One set is 15 years old and a light sanding (very minimal) each spring and it is like new.
Date of experience: April 03, 2014
Virginia K Campbell
1 reviews US
Amazing PR, quality service and products
Michelle helped me with the purchase of a teak teak bench for the new steam shower. Keep in mind this is just a small purchase. She was so helpful and patient!! She explained their product so well. The item came well packaged and the quality is very high. I will always return to this company for future needs!
Date of experience: April 03, 2014
John Hensler
1 reviews US
Good quality, poor fit
2nd set of teak chairs and tables we've purchased from Westminster. On this batch of chairs the canvas seats are stitched too tightly so the teak pieces will not fit together properly. In other words, when you sit down, the seat side pegs will not go down into the support holes for a proper connection. After using them for a while the canvas still hadn't stretched enough to make the chairs work right.
Date of experience: April 03, 2014
Leslye Weaver
1 reviews US
Love our patio Teak!
Have ordered a dining room table , 6 chairs , a sofa and a coffee table from Westminster Teak and have been very pleased!
Date of experience: April 03, 2014
Mark Seitz
1 reviews US
Above and beyond
I love my 5 foot bench, I have in my new steam room. It is beautiful and solid.
Date of experience: April 03, 2014
Richard Bernard
1 reviews US
Beat My Expectations
I bought a Westminster Teak dining set late last summer to add a beautiful elegant final touch to a yearlong backyard remodeling project. I was hesitant to do this kind of purchase online, but the set was exactly what I was looking for. The delivery was swift. We apply teak oil to it weekly to preserve the good looks. The real test was it made it through our wet San Francisco winter intact. Overall, I am delighted with the purchase and look forward to making additional acquisitions to add to the set.
Date of experience: April 03, 2014
Joann E Chernis
1 reviews US
Westminister Teak Treatment treats your wood so it always looks good.
Hi just want you to know that I bought this beautiful bench from a place that had it on display in their greenhouse. It was so weathered that if it wasn't for the great clearance I would never have purchased it but since it was Westminster Teak bench I couldn't resist. But you know me when I'm not satisfied with the way something looks I try to do something about it. So I bought the Westminster Teak treatment kit and what do I have now ----a beautiful, beautiful bench that would have cost me twice as much as I paid. Remember my Aunt Mary? Well, when she saw my bench she said that is too beautiful to be on the deck (even thou it's under a roof) it should be in the house. I just told her "Auntie I'll just refinish it again, it's so easy".
Date of experience: April 03, 2014
Judy Robinson
1 reviews US
This is an amazing place to do business with!
I have been buying tables and chairs for our outside space for over 10 years from Westminster Teak. Great customer service, a well made product and reasonable prices.
Date of experience: April 03, 2014
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About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.