I started dealing with WP Diamonds a few months back on a quote for three items of Jewelry. Originally emailed and spoke with Emre who gave us as quote/estimate in Pounds (£)..... Emre advised that one was a ring was sell-able and gave us a price for it and the other (Matching ring and earrings) they said they wouldn't sell due to the size of the stones. I was then sent an emailed quote that stated "an engagement ring" with a estimate of between x and x for it. In Dec we decided we would let the ring go as I don't wear it. My partner arrived and he is then told by Dave who was working sorry this quote is wrong we only work in US Dollars and infact the new quote/estimate is not even close in Dollars either. You can imagine how frustrating this is, when you have been given one figure and now when you are in front of them another figure is given and currency changed too. I was having a private conversation with my Partner telephonic ally as I was at home and I'm listening to Dave who is dealing with us having a go at me via my partner...I wont repeat what he was saying but totally unacceptable and his behavior unacceptable. Partner leaves and I get a phone call from Dave, saying oh the price I was quoted was joint, two rings and earnings...told him a load of rubbish as I had had a conversation with Emre re that. Email sent in as I was not happy at all as not only have they wasted out time but money for getting to their premises and back which obviously we wouldn't have done had we known. So basically then trying to offer us even less in Dollars and every excuse under the sun and trying to apologize for quote. I then get an email from Emre trying every excuse under the sun and back tracking on conversations. I'd like to know who pics up the cost of going into Birmingham and back today as it was around £40 and it was a totally waste of time and all I got was abuse and excuses. I would not deal or recommend them after this experience. "Since I can't reply" Prices were not discussed for other two items as I was told you wouldn't take it. We came in as we were happy with the cost and were going to sell it... Pounds which you then changed to dollars and offered even less. You can imagine as most people I'm not happy sending things in the post and if they going missing I doubt you'd pick up the 7k plus replacement option. Like I said every every excuse under the sun and disgusting behaviour which was abusive towards me via Dave. Keep on trying to cover yourself... Its a joke.