Initial process was quick and simple (although the chasing emails in-between were getting annoying) Received an Initial 'quotation' which was really low however I thought its just a quote and they hadn't fully seen the bag, so I sent it off along with a couple of other items. Received the offer same day as they received my bag and was shocked to find the offer was the exact quotation I had received before I sent the bag off. I kindly asked for my items to be returned, that's when the attitude and exclamation marks set in by ZACH. Quote ' I thought we set a price expectation well enough for you ahead of time before sending.  Not sure why this was sent in the first place!' I replied that the price was just a quotation which is why I sent my items. I then received no further responses and had to send chasing emails to have my items returned. Thankfully got them back and in the meantime had an offer of double what these sent me. Complete rip off merchants with attitude problems. I used this company based off good reviews but should have paid more attention to the bad ones. Definitely will not use or recommend