Scott Byrd
US
Review
Review of Arch Red Sky Insurance
Scott Byrd
US
Aug 23, 2022
communication is TERRIBLE!!!!
communication is TERRIBLE!!!!! Got claim papers on july 12 2022, Had them back july 14 2022. They said that they received them and would get back to me. Here we are 8/23/2022 and they sent me something about my doctor paper work was not there But I got a confirmation saying that they received the doctor papers when I sent them. I guess there is only 1 person in this company that can help me her name is Crystal. Called her at least 6 times to get answers but she is eigther at lunch (at 3:30 in the afternoon or is not there yey at 10am or 11am in the morning.) Called today and Crystal was not there. agent told me everyone is new to the company. 7 weeks into my claim and no answers.
Receipt photo:
Date of experiance: Aug 23, 2022