A
Angele Senter
US
Review
Review of Arch Red Sky Insurance
A
Angele Senter
US
Sep 02, 2022
Horrible, unethical company
My stay was canceled by the agency I rented through, I the renter didn't request the cancellation. I called to have this undone and the room had already been booked by someone else. They kept my money. I emailed them and never heard back. I emailed Redsky and never heard back. How can my reservation be cancelled without my request and the reservation be taken so they clearly didn't lose any money and they keep my money? I ended up booking same days somewhere else for that weekend because of this and now still missing my money. Money I need for my kids!
Following their comment: there is no documentation to provide when I didn't request a cancelation. It was cancelled by Ryson Rentals and immediately booked by another party. Despite my immediate request to NOT cancel the reservation. It has been 60 days since this incident, way past the 30 your policy states.
Receipt photo:
Date of experiance: Sep 02, 2022