M
Michael
US
Review
Review of DuGood Credit Union
M
Michael
US
Nov 01, 2022
Communication
I really like and appreciate the folks at the Mont Belvieu office, they always go above and beyond.
The experience with my loan officer, not so much. She failed to call me, answer my calls or even text me on the day I was to pick up my new vehicle to inform me that I had to drive to Mont Belvieu to sign docs and pick up the check. So it was very inconvenient for me and took hours to resolve. When I mentioned that she left me hanging out there, she didn't seem too concerned she was "at lunch". I will go directly to the Mont Belvieu office from now on.
Receipt photo:
Date of experiance: Nov 01, 2022