A
Alyx Perry
US
Review
Review of Grasshopper Bank
A
Alyx Perry
US
Apr 22, 2024
Online documentation is terrible and…
Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster.
Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it.
When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup.
Your great phone support may have prevented me from opening an account elsewhere.
Receipt photo:
Date of experiance: Apr 22, 2024