Bo Yu
US
Review
Review of Allurez
Bo Yu
US
Oct 02, 2013
So-so experience
Ordered a ring for my anniversary, and wired the money through the next day. But THREE WEEKS after, the order was still "InProcess". Called a bunch of times and each time I was told it takes time for the money to get through to them. I don't believe any ACH clearing takes that long.
Finally I sent an email to their customer service, and wrote a couple of bad reviews for them. Next morning, the manager called and helped to resolve the issue rather swiftly, considering the online reviews. Apparently my bank did not give them my name when they wired the money over, so they did not know for which order to apply the money. I have since updated this review, although I still have my reservations.
Receipt photo:
Date of experiance: Oct 02, 2013