There Jewlery is nice. BUT! Customer service not so much. I placed a simple pendant initial necklace order 2 weeks before needed, and before I paid I made sure it would be here on time. It said By October 3rd it would ship. On that day I simply emailed customer service explaining that I was under the impression it would be here in time for the 6th because it said free 2 day shipping. No email back, no call, and still no tracking #. So On October 4th I decided to call and talk to customer service that way notes could be added to my order that it was suppose to be here by the 6th. Keep in mind I ordered this for my boss, who was suppose to give this to his bride on the 6th which was the wedding day. So the lady I spoke to told me she completely understood and would over night it at there cost. Made me feel a little better so I eased up Until.... October 5th I call back again trying to get a tracing number. And the lady tells me it hasn't been shipped out yet? WHAT? Again I explain to her It had to be here on the 6th and it was suppose to have been over knighted yesterday when I spoke to the other lady... And again she says yes though it hasn't been sent out it will be overnighted and be here Saturday... Which is the wedding day. So in my head? Ok breathe. Doesn't matter as long as it is here Saturday it can still be given to her... So I wait for the mail lady, and she has nothing for me... I finally get tracking munber… It will be here Monday? HAD IT OF BEEN OVER NIGHTED ON THE FIRST TIME I EXPRESSED THE DEADLINE IT WOULD HAVE BEEN HERE. Im so mad at this company, just another one to tell you whatever you want to hear to keep an order from being canceled! Guess what Allurez? Jewlery is ONLY as special as the occasion it was made for! Now He wont even be able to give it to her for 2 weeks because they left for there honeymoon. Never again will I order from them for him, and I do all of his jewelry purchases. I will stick to ordering from Shane Co. They had a customized $8000 ring in my hand in a week. And Allurez cant even have a simple $550 initial pendant necklace in over two weeks? With no customizing?