DO NOT DO BUSINESS WITH ALLUREZ! They lie about their products and shipping, their customer service is a joke, they do not return calls/emails/chats, and they will steal your money! Read this review and others on this site about shoddy quality and business practices. I ordered a diamond and opal bracelet for my wedding anniversary from Allurez.com in July 2023. According to the order, it would ship in 2-5 days and I would receive it in plenty of time for our anniversary a few weeks later. The claimed carat weight of the opals was 13.2ct. I asked if this was accurate since they also said they were 6x4mm opals, which they also sell on their site separately and weigh about 0.25ct each. They assured me it would be close to the stated 13.2ct, but doing simple math it adds up to around 5.5ct. I decided to take their word thinking maybe there was some extra thickness or something and it would be documented when I received the item (more on this later). 10 days go by and nothing on shipping. I inquired and they told me they were still working on it. Another week goes by, and they claim they were going to have it overnighted that day, but that was a lie. Another week went by and I asked to cancel it since my anniversary had passed. They then informed me that I could not cancel it since their policy only allows cancellation within the first 24 hours after ordering. I informed them I would return the item immediately upon receiving it since they missed the date. I received the item a full month after ordering. There was no documentation included with the item at all. The opals were standard 6x4mm and thus the opals were well under (less than half) the claimed weight. I opened the box, took a picture, closed the box and that was it and immediately requested an RMA from Allurez. I shipped it back in the original packaging exactly per the instructions. They then claimed the item showed signs of wear and was not sent back in original packaging and thus not eligible for return. This of course is yet another lie used by them to try to shirk their return policy. They have been unreachable since August on any attempt to get a refund or even discuss the issue. As of late November 2023, they still have over $6000 of my money AND they have the item. These people are thieves plain and simple. I’ve purchased from other reputable jewelers such as Anjolee, Blue Nile, Siag, James Allen, and others, ALL have included documentation and provided me with a quality product that was accurately represented and shipped within the stated timelines. In some cases, I have returned items and easily received a refund without any hassle. This is by far the worst retail experience I have ever had. Do yourself a favor and take your money to any number of other jewelers who will give you better quality products and treat you decently. I have cases open with BBB and my credit card company to try to get my money back. Save yourself the hassle and take your money elsewhere! UPDATE Feb 22, 2024 - after a lot of hassle, we did accept an exchange for a different item. However, we had the item checked by a local jeweler and the diamond clarity was not S1-S2 as claimed but I2. At this point, my wife is ok with the item, and after 7 months of frustration I’m forever done with Allurez.