If I could leave no stars I would. On the website it said if you purchase by December 16th your package would arrive before Christmas. I ordered that morning and spent $33 on two pairs of plugs that were almost identical because everything else was out of the size I needed for my boyfriend. It took the money from my account immediately. I never got a confirmation email or anything at all so Christmas passes and still nothing. I emailed them on December 28th!!!! asking what was the deal and they told me one of the products they TOOK MY MONEY FOR ALREADY was out of stock and they froze my order?!?! Never let me know or sent out what was available??!?! I told them it was a Christmas gift and the holiday has already passed so I want what I paid for and that they should compensate somehow since they never even emailed me anything. My response came January 2nd saying that my order has shipped and would take 5-7 business days to ship. THEY COULDN’T EVEN EXPEDITE MY SHIPPING?? I had a momentary freak out because never in my life have I had THIS bad of an experience with a store. I told them they should do ANYTHING to make this up to me and they ignored me and repeated exactly what they said in the last email to me. I finally let loose and said if they didn’t at least refund my shipping that I would leave bad reviews and tweet on my account with 15k followers about this experience. They finally sent me an email with JUST my shipping refunded... but? I checked every account I could’ve used to pay for the order and no money was actually put back. These guys are frauds and a**holes. Please for the love of God do not spend any money on this website. I know I sound like a Karen but if you were me and read the rude emails and had to be in the dark about where $33 went with nothing to show for it for 12 days you’d be a Karen too. Anyway, thanks for reading if you did. I hope they recognize this situation and decide to shut me up by actually just giving me my $33 and if they can’t refund it to whatever card they say they can’t I have others ;*. Also still haven’t gotten the plugs!