I haven't received them yet so I can't speak about the quality but the proficiency and customer service is absolutely horrible. First of all, there is an option for custom orders that states "get my plugs or quicker and change the color if you need." This option is a JOKE. I was sitting at 10 weeks waiting with no end in sight. Secondly, no matter what you email them, they just respond with a copy/paste message about it taking 2-6 weeks and them being 2-3 weeks behind. Which, again, I was already at the 10 week mark which surpassed what their copy/paste email says. Thirdly, three separate times I was told they upgraded my shipping from standard to 2-day shipping because of the inconvenience and now my earrings FINALLY shipped and it's still standard. Which, yes, that is what I paid for, but don't tell customers you're upgrading it if you're not. And, like I said, I was told this THREE separate times. One redeeming quality is I was given a $15 gift card for my troubles, but if shipping is like this I'm not even sure I'd want to use it. Overall, I am very dissatisfied with this company, and unless these earrings are the absolute best earrings I've ever had, I wouldn't order from them again.