K
Kevin Smith
US
Review
Review of Becharming
K
Kevin Smith
US
May 22, 2020
Misleading delivery time information.
Misleading delivery time information.
Website had a count down/deadline that all orders needed to be placed by in order to grantee delivery by a certain date. Paid for an additional next day
delivery service but did not receive my items until 5 days after I placed my order. Upon arrival they did not use the next day express service with UPS, they used next day saver which is a discounted express delivery service that typically takes 2-3 days for delivery and is not a guarantee service.
Followed up with their customer service and was given an aggressive response with no explanation or resolve.
Just order from the actual Pandora website instead of this authorized retailer.
*I respect that you guys are willing to save face by spinning this in a favorable way but I took a screenshot of the delivery deadline and the guaranteed "delivery by ___" dates to share with the recipient.
Not an issue. I just wont order from resellers like yourself in the future.
Receipt photo:
Date of experiance: May 22, 2020