I ordered a neoprene shoulder support. What arrived was not as presented on the website, so I requested the return address. I sent the product back via the post office who have seemingly lost the package (not Kewlioo's fault). The problem is that I would not have needed to send this back in the first place had they sent what they have advertised. I'm sure they are going to reply with their standard language that they are happy their customer service team has reached out. Notice that they never say they resolved the issue. I have been in touch with Customer Service and they don't seem to care that they send you something different than what you order. In the reply, they indicate that they have made improvements the product, so it is indeed different than what I ordered. If these improvements are so great, then why don't they change the website to show the actual improved product? I wanted the smooth top on the shoulder as pictured so I could wear it under a shirt and not be noticeable. Again, I was sent a product different of what I ordered which resulted in a return that has now been lost!!!!!