Reviews 4.5
18,207 total
Larry
1 reviews KE
Bad customer services
Bad customer services
Date of experience: February 24, 2024
Hi Larry, I apologize that your experience with Queensboro wasn't great. We value relationships above all so I would love to know more about what wasn't great with your service. Please let me know if there is anything I can do to help in anyway. Thanks!
Christian Obioma
1 reviews NG
Customer friendly atmosphere and…
Customer friendly atmosphere and response is like a speed of light . Wow , am over excited for I have value for my money .
Date of experience: October 29, 2023
Hi Christian, Thank you for your feedback. Based on your review I think you may have selected the 1-star options by mistake. If you are pleased with the service we have provided please rate us 5-stars. If you truly feel we deserve a 1-star rating please let us know what we can do to improve. Thanks!
Jose
1 reviews US
Customer cannot get through a live…
Customer cannot get through a live person to discus with a messed up order. Every time I put an order, someone change it at their end and send wrong shirts. They send a reorder but that was also wrong. They saying chat is only 15 seconds away, but i had to wait several minutes to get someone online to chat. I scheduled a call and I was one minute late. I called back the same number after a minute and went to the main line. Really frustrating.
Date of experience: October 12, 2023
Dirt Armor Group LLC
1 reviews US
Total lack of professionalism and…
Total lack of professionalism and customer service, I placed an order for shirts to be used in an event that we were going to attend and only today, on the day that we should be receiving our products (already paid for), we were informed that most of our order was made since 07/17/23 it would not be attended to. hurting us a lot. if we had known of your lack of ability to meet our request, we would have sought a company to meet us. I only found out because I got in touch with the company. if not, I would wait for my order for the rest of my life. the company has my phone number, my email and my address, but even so, it has not made any kind of contact.
Date of experience: July 31, 2023
Cynthia Doria
1 reviews US
Not sure what’s going on but the…
Not sure what’s going on but the quality of the embroidery has really gone down. After two horrible orders. I will not be returning!
Date of experience: July 27, 2023
Hi Cynthia, Thank you for your feedback. I'm really sorry to hear that the embroidery has been so poor on your last two orders. We pride ourselves on the quality of our embroidery. I'm positive we can work with you to iron out any embroidery issues we may be having with your logo. We'd hate to lose you as a customer. Please don't forget about our hassle-free No Returns Necessary Guarantee. Our work isn't done until you are 100% satisfied with your order. Please use the link below to reach out to our Customer Experience Team so they can help identify what is going on with the embroidery of your logo and get a replacement order started for you right away. There will be no cost and you won't even need to return any of the merchandise you've already received. https://www.queensboro.com/contact-us.html Thanks and have a great day!
Azaan
1 reviews PK
It is very beatuful
It is very beatuful
Date of experience: April 30, 2023
Thank you for your feedback. We're glad you are pleased with the look of the item you purchased from Queensboro however you only gave us a 1 star rating. Was there something wrong with your order or was the 1 star rating a mistake?
Shano Mo
1 reviews US
felt confused by the process and was…
felt confused by the process and was not sure if i needed a physical copy and what is the duration of the visa.
Date of experience: February 21, 2023
Frank
1 reviews GH
Hi, I will like you to know about this, it's amazing.
Hi, this great, I never thought about this,I find their services very cool and moderate, I really like their clothes.
Date of experience: January 17, 2023
Dre
1 reviews US
I notice how your prompt says..."what…
I notice how your prompt says..."what went wrong this time"...nice. Horrible quality of the embroidery. Logo is illegible. 2nd time around with these issue. Dropped everything off at Goodwill this morning. Hope someone will enjoy it.
Date of experience: January 29, 2023
Ram Bilas
1 reviews US
Ramvliash kumar
Tgggggggfyyhhh55666
Date of experience: December 27, 2022
Jay
1 reviews US
Horrible company
Horrible company. Horrible service. Slowest production team. DON'T WASTE YOUR TIME HERE!
Date of experience: July 15, 2022
Bob Antoville
1 reviews US
This company does what it wants
This company does what it wants. The will change your logo withour permission. Then they send you a proof with the logo canged and never tell you. Then the only way to coomuicate is by email, chat or schedule a call back. I decided to sechedule a call back and advised them that my logo was in correct and ear marked for embroidered on the sleeve not the chest. At that time i was told they would correct the placement, size and logo as ordered. Today I get another proof same as the first but in the correct location on the left chest. Now I am informed that can not recreate the logo as ordered. Terrible TERRIBLE communication. Needless to say I canceled the order. What good is a great price if your not getting what you want. Now let see how fast I get my credit. Too bad I was optimistic about his company. I order 30 doxen at a time.
Date of experience: June 22, 2022
Oscar Salamanca
1 reviews US
Cheap quality, poor service
The order deliver was poor quality, didn't match the colors from the approved design and the shirts felt cheap and had a horrible fit despite taking careful measurements beforehand. Their team placed an order which they later cancelled because they wanted an additional 30 shirts to be printed in order to get that particular design which they recommended and ordered themselves. What's worse is every time I contacted their support team I was met with a runaround, porr advice and ultimately dismissive and unprofessional responses with a cheeky attitude completely uncalled for, particularly from Allen Coffman.
Date of experience: June 19, 2022
Michael Rotman
1 reviews US
Very disappointed with Queensboro customer service and product.
As a long time customer and one that has always referred colleagues to Queensboro. I was very surprised when advising chat about a quality issue with a couple polo's. The chat person requested pictures and advised it looked like a quality issue within Queensbury and they would be happy to replace. After spending 20 minutes discussing this issue, I then was told Queensboro would not replace them because they were ordered past the return window ago, even through I never wore them and was told it was a Queensboro issue. The old Queensboro would always follow "the golden rule of the customer is always right". Unfortunately it is Time to look elsewhere for a customer friendly logo company. Really shocked about this happening,
Date of experience: April 05, 2022
Adalberto Arroyo
1 reviews US
This is the worst company ever- Deceiving Advertisment
This is the worst company ever. Please do not fall for their deceiving advertisement or quick production and shipping. Even when a product in their inventory indicates "available" they will not ship your order on time. I placed an order on January 28th, 2022 and choose items "in stock" per their website. During the wait, I never got ONE email updating me of my order status, website still shows estimate shipping date of Febraury 11. It took for me to contact them twice to learn they had delays and could not fill the order. I ask for a refund, and decided to cancel the order. They were willing to do that (which is good) but do not care if I had to wait all this time for nothing. Or even if this is going to cause me to loose sales in my business.
Date of experience: February 21, 2022
CHARNNARONG PUMPETCH
1 reviews US
Not reliable service
It has been over a month now; I still have not received my orders, not even tracking numbers.
Date of experience: February 05, 2022
US Enterprises LLC
1 reviews US
Queensboro is the best
Queensboro is the best. Perfect customer service, unlike some other "logo" companies.
Date of experience: February 05, 2022
Suraya Yousuf
1 reviews US
I TRY MY EMAIL Address it was correct…
I TRY MY EMAIL Address it was correct but i didn work
Date of experience: January 22, 2022
Patrick Fothergill
1 reviews GB
My name is Patrick,I have aspergus…
My name is Patrick,I have aspergus autism syndrome.and dieing slowly.i love shopping and seeing my dad.ireallyvlike wish.
Date of experience: November 18, 2021
Glenn Sojourner
1 reviews CZ
Not doing business with these guys after four years.
Terribly long lead times and they still cannot deliver on time. No notification if their is a problem. You tell them something was wrong and they don't care about making it right. Everything is estimated (even after waiting almost four weeks) and they still cannot deliver on time and will not do anything to help you but a meager credit. They tell everyone their lead time is 14 days. It still was not in production after 21 days. I would avoid using these guys if anything is time sensitive because you will be disappointed.
Date of experience: October 20, 2021
Contact
About
Queensboro has been selling custom logo apparel and promotional products since 1982. In that time, we've become experts on business casual and other workwear, along with t-shirts, pens, mugs, key chains, drinkware and everything you can imagine to put your logo on. We know how to help you prepare for trade shows, conventions, and special events. After all, we've been helping folks look good for more than a quarter century!
Our prices are extremely competitive, but we hope that you are looking for more from us than just the best prices. One lesson we have definitely learned the hard way in more than 40 years in business is that, while price is important, trust, consistency, reliability, and accountability are ultimately much more valuable. So while our prices are good, the way we take care of our customers is even better.
Come see for yourself why so many have come to Trust the Queen!