Michael Rotman
US
Review
Review of Queensboro
Michael Rotman
US
Apr 05, 2022
Very disappointed with Queensboro customer service and product.
As a long time customer and one that has always referred colleagues to Queensboro. I was very surprised when advising chat about a quality issue with a couple polo's. The chat person requested pictures and advised it looked like a quality issue within Queensbury and they would be happy to replace. After spending 20 minutes discussing this issue, I then was told Queensboro would not replace them because they were ordered past the return window ago, even through I never wore them and was told it was a Queensboro issue. The old Queensboro would always follow "the golden rule of the customer is always right".
Unfortunately it is Time to look elsewhere for a customer friendly logo company. Really shocked about this happening,
Receipt photo:
Date of experiance: Apr 05, 2022