I called this pawn shop in Robbinsdale mn and specifically asked if I could pick up a pawn that had been taken out by my husband. The customer service agent said that as long as I had my husband ID and that my ID had the same last name and address as my husband then I could pick up the pawned item. I went to the Robbinsdale mn location and attempted to do just that and was being helped by a nice man. All of a sudden this woman came over and said "what's up " I explained that I was paying to retrieve the pawned item and she rudely said that I couldn't unless I had a marriage certificate. I explained that I had called ahead and was told that I could show my ID and if it was the same last name and address a wife could retrieve the item. With out looking at the matching address she said they were wrong. Very rudely I might add. She said to tell my husband to pick up his own stuff. I left very frustrated. Also I had come there a week earlier to pay $50 on the pawn and they would only let me pay the interest no anything extra. Horrible service and will never go there again.