Reviews 1.6
12 total
Paul
1 reviews US
This is great company
This is great company. We ordered a sleeper sofa from them but we had never ordered something as big as furniture online. Their team was very helpful and responsive. My wife "spoke" (on their chat on their site) multiple times before ordering and they were always responsive. But what surprised us was that even after it was delivered (for free, btw), we were still easily able to get a response from them on the chat. We don't like when you can't get customer service from a business AFTER you buy and Woodhaven did great on this. The sleeper sofa is great, too. I guess all sofabeds are like this but when you sit on it, it's firmer than it looked in online. It's soft and still very comfortable. We're happy with the quality for the price.
Date of experience: January 07, 2022
Paul, we are glad that you are enjoying your sleeper sofa. We are are constantly improving our customer service and communication, so that is great to hear you were using our chat feature.
Kathy Cubby Culbertson Fisher
1 reviews US
DO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY. Their furniture is THE WORST.. It’s like sitting on cement, They offer all kinds of guarantees… until you need to send something back. Our experience has been one big nightmare. AND NOW… they want to charge me $1000 to send this piece of crap furniture back. That is WRONG. I have tried for 2 weeks to get this resolved. We can’t move into our new home because WOODHAVEN FURNITURE is putting the screws to us. ITS ONE BIG SCAM. DO NOT BUY FROM THESE THEIVES!!! THEY ARE AS EVIL AS THEY COME. SHAME ON YOU WH FURNITURE
Date of experience: February 15, 2022
Hi Kathy, I am truly sorry for the issues you encountered with your furniture. The last thing we want is for anyone to dislike what they purchased. We know that buying items online can be challenging, which is why we educate our customer care team about all our products and refund policy. That way, they can better answer customer questions when they arise. The customer care team has informed us that they have spoken with you and have resolved your issues. I truly apologize this has been a poor experience.
Jason
1 reviews US
Great couch, great service!
We were searching for a sectional and Woodhaven came up through Google. They had the best prices for the couch we were looking for. We were hesitant to buy furniture from a new site without trying it in person but are glad we did! We chatted with the customer support team and they were super helpful, making sure that we could fit the couch in our basement and handling all our incessant questions about the fabric and colors. The couch looks better than it does online and the quality of the cushions far exceeded our expectations. I expect this couch to last for a long time. In addition the delivery was great. We have a third floor walkup that has tight corners and the support delivery men were able to navigate through all the turns and assemble the couch for us.
Date of experience: February 17, 2022
Destini Brown
1 reviews US
Worst experience of my life
My husband and I ordered a couch from here in January, it "shipped" and is STILL sitting in the same warehouse for almost 3 weeks!!!! We contact them daily and every day it's a new excuse with them. I'm pregnant and we don't have a couch to sit on!! My back hurts because i have to sit on our bed!! This is f**king ridiculous!!!!!
Date of experience: March 11, 2022
Hi Destini, Thanks for highlighting this issue to us. We pride ourselves on fast delivery times, so this is disappointing to hear. I spoke with management about this and they are working to get this scheduled for you. I know how frustrating this can be, but I am confident you will be getting a phone call very soon. Most items are available for delivery within 2-4 weeks of ordering. Due to supply chain disruptions with deliveries in the US, this lead time could be up to 10 weeks.
Sandy.
1 reviews US
This company is the worse furniture…
This company is the worse furniture company that I have had the displeasure of ordering from. And to make matters worse, there is no one in management fir me to speak with per the emoyees that answered the support line. I purchased a living room set and received a delivery date. I waited 3 weeks and took a day off from work and no deliver, no call. I spend a total of 8hours over 2 days trying to get answers and the only thing I got was the delivery company is new and has been making many mistakes including scheduling orders without picking up the furniture. I have pleaded with the customer service reps to have someone in management contact me but I was told they are always in meetings and is not available. I have filed a clain with GA attorney General office and BBB. Your response is late and fake. Use the time to train your staff on improving customer service and customer sensitivity. I was left traumatize from the unnecessary stress you caused. The o lying furniture I requested to be picked up was your incomplete set.
Date of experience: March 16, 2022
Hi Sandy, We hope that you are enjoying your Woodhaven furniture. We want to apologize for the inconvenience caused due to your delivery being rescheduled and are relieved the team was able to get your items within our estimated delivery timeframe. Our customer service is always available to address your concerns and they have informed us that all your items have been delivered. Additional items that were part of your original order were also rushed to you at no extra cost for the inconvenience you have experienced. One thing to note is that we do not offer the pickup or removal of your existing furniture (please see our FAQ page for more details - https://www.woodhavenfurniture.com/pages/frequently-asked-questions).
Angela Parker
1 reviews US
Don’t expect them to return your calls!
We ordered our furniture in January and it was delivered in a timely manner, when promised in about 3 weeks. The delivery, however, was far from “white glove”. The delivery guys were great, but honestly had no clue that they were supposed to unpack and assemble the furniture and throw away the boxes and wrapping. Apparently, the delivery company, subs out some of their delivery jobs, without making sure the company knows they are supposed to be doing “white glove delivery”. The furniture looked good except for a corner on the back of the sofa that the upholstery didn’t completely cover the corner. There were some minor things lose on a chair that my husband fixed but we called the day of delivery and noted on the delivery invoice, the damage to the back of the sofa! I have called twice since delivery in late January and promised that a manager would return my call…but we have never heard a word. I would love to order an ottoman to go with a chair I ordered, but wouldn’t dare, just because they don’t even have the decency to call me back. Very unprofessional. The furniture is hard, but should hold up good in a beach condo…shouldn’t ever sag anyway. I do not recommend this company. (The furniture was ordered in my husband’s name, Robert Parker. and was delivered to North Myrtle Beach, SC)
Date of experience: May 24, 2022
Hi Angela, we apologize for the issues you encountered! Our agents mentioned they have been in contact with you and you accepted a discount for your inconvenience due to the issue with the item. We appreciate the feedback.
Jared Lanpher
1 reviews US
Read before ordering
I waited 3 weeks for a couch and love seat. The love seat came with a caved in side and when emailing support I’ve for 1 response out of 4 emails on get money back or a new love seat. I will never order from here again. Customer service department… CUSTOMER SERVICE is the key word and they seem to have none. It’s been over a month since delivery and the original email.
Date of experience: June 09, 2022
Hi Jared, we are truly sorry your item was damaged during shipment. We just started working with a new delivery partner this week to avoid this issue going forward, so we apologize that your previous experience was less than ideal. We checked the logs and saw that you were offered a discount option on May 25th but we did not hear back from you. You reached back out on May 29th a few days later, so we apologize if you did see the message from the 25th. I know that we just heard back from you on June 5th and our agents are waiting for your response to take action for you.
Neila Alphonse
1 reviews US
This company is terrible
This company is terrible. There is no telephone number the one listed is not active. There is no one to talk to about an order. The email is also useless. I have emailed and the response is not related to the issue I inquired about. What is going on here just please get a phone system we can speak to someone in customer service. Amazon etc are bigger and they have good service and we can get someone to speak to to resolve issues.
Date of experience: July 22, 2022
Wiola S.
1 reviews US
Worst service ever!
If there are no stars, that is what I would give them. I ordered the furniture in July, beginning of July. It has been a nightmare. At first delivery, they said they cannot move it in. For the second attempt, they did not show up at all, though, I received the call they will be there 2 days prior. The customer service - NONE. I have been trying to call and e-mail for weeks now. I am sending an e-mail almost everyday with no response. I paid for the product I never received, and they do not even bother to contact me. I do not even know if I am going to get my money back. The worst company I have ever dealt with. I wish I saw some of the reviews here earlier!
Date of experience: August 12, 2022
Scott Harmon
1 reviews US
Does anyone even work at this company…
Does anyone even work at this company any longer???? Bought a sectional in Feb and the arm is very loose and the ottoman have boards that came apart inside. Bought it thru Arron's rental and paid it off immediately SO, since I don't owe money they can't have it serviced thru them. I have called this NON working number several times and emailed with NO response. So I am to assume, just as others stated in their reviews, we are ALL left with crap quality and NO support and stolen money in my eyes as you have sold defective materials and given a warranty that can't be honered. Guess BBB is the next stop or maybe, we all pull together for a class action lawsuit??? Anyone care to acknowledge my concerns now???
Date of experience: September 12, 2022
Amy
1 reviews US
I bought a couch and loveseat in Feb…
I bought a couch and loveseat in Feb 2022 and by October the couch wooden frame broke. The wood was pushed out the back through the fabric and dented the wall. The left arm is loose. The furniture is barely used as it’s in our back living room. I tried emailing several times with no response. Called but numbers are no good.
Date of experience: October 30, 2022
Ruth Traeger McCloud
1 reviews US
Tried to contact the company 3 or 4…
Tried to contact the company 3 or 4 times with no results. Love my couches, but the inside stuffing cases fell apart-totally disintegrated. Tried to contact them to buy new stuffing cases but no response.
Date of experience: December 26, 2023
Contact
About
Our factory is located in southern Georgia and has been around since the 1970's. We produce American made furniture for large retailers and employ over 400 workers across 11 facilities. Woodhaven strives to deliver high quality, affordable and durable products direct from the factory floor to your living room.