Reviews 3.3
41 total
Robert Carlin
1 reviews US
Once we got on the same page the…
Once we got on the same page the service was prompt, reasonably priced and promptly delivered.
Date of experience: October 16, 2023
Wen Tung
1 reviews US
The front brakes do not work after…
The front brakes do not work after multiple adjustments, the basket did not come with appropriate hardware, and I have been waiting for days for a live person to contact me about my issues
Date of experience: October 12, 2023
Hello Wen Tung, We truly apologize for your negative experience and will do everything we can to properly resolve the situation. Your query has been sent to the associated department and they will be contacting you as soon as possible. Thank you. Viribus Customer Support
Barbara
1 reviews US
Actually happy with purchase!! because the…
Our experience was great because the bike came really fast. Looks great and works, is intended to be main transportation Thank you
Date of experience: October 18, 2023
Clara Lara
1 reviews US
Extremely fast and helpful customer…
Extremely fast and helpful customer service went above and beyond to help me with an issue
Date of experience: October 23, 2023
Summer
1 reviews US
Love this bike!!
Love this bike!!! Great quality. Great size. Super nice looking. Long battery. Has an alarm!! Highly recommend!
Date of experience: October 23, 2023
Luis Ortiz
1 reviews US
Quality bike
Quality bike, assembled fairly quickly
Date of experience: October 24, 2023
Julie Ilhardt
1 reviews US
Just what I wanted
Fast service, just as advertised, Customer Service was easy to contact when I had a question. They responded quickly, and then they resolved it immediately. I had bought a regular electric bike and was just too old to really ride it and enjoy it. For a couple $100 more, I can join all my friends on their bikes. It's the latest thing at all the campgrounds and we camp regularly. If you are hesitating to order from this company, don't wait. I'm a real person. Nobody made me do this review, and I'm completely satisfied.
Date of experience: October 25, 2023
James Yackley
1 reviews US
Putting it together
Didn’t like the fact that it came in one box in pieces and I had to try to find a neighbor to help put it together. It sat in my garage for almost 2 weeks before I could arrange for help.
Date of experience: October 25, 2023
Hi James, We sincerely apologize for the challenges you encountered while assembling our product. Your feedback is invaluable, and we have taken action by involving our product development team to address this issue and ensure future improvements. We appreciate your input, as it helps us enhance our products and customer experience. Thank you for choosing our product and for your helpful review. Do not hesitate to contact us if you have any further questions and need assistance. Thank you. Viribus Customer Support
Zachary Frayne
1 reviews US
The bike arrived with a bent fork
The bike arrived with a bent fork. The front wheel doesn’t fit. Can’t use the bike.
Date of experience: October 25, 2023
Dear Mr. Frayne, We are sincerely sorry to hear about the issue you encountered. This is certainly not the experience we intended for you to have. Our team has taken immediate action and has contacted you to resolve this issue. We have arranged to send you a new set of parts to replace the damaged fork and ensure your bike is in perfect working condition. Please accept our apologies for any inconvenience this may have caused. We appreciate your patience and cooperation as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you! Viribus Customer Support
Steve
1 reviews US
Great product but slow customer service
We ended up buying 3 E-Bikes of different kinds. Very happy with all 3. Customer service is very good and very considerate of the customer but very slow to respond. Likely due to being understaffed.
Date of experience: October 21, 2023
Suzy
1 reviews US
Love My Bike! (Comments from a Novice)
The bike was received quickly, within a week. I am a novice in putting bikes together. The videos made it seem so easy that I thought I would have no trouble. However, my bike came with the front fork facing backwards. It took me a while to realize it when the front wheel didn't go on. I was unsure what to do. I did try taking a wrench and unscrewing what looked like a large nut on the steering column but it was on very tight and I was afraid of forcing something that shouldn't be forced. I looked at the instruction booklet again and also reviewed the videos but nothing addressed what I was seeing. I called the company and was able to speak to someone immediately. My issue was redirected to a technician who would get back to me in 24 hrs. Which he did. But by then my husband who has had experience, helped me put the bike together. I definitely needed his strength in loosening the nut that I had initially worked on. We got the bike together and the brakes adjusted. It really was a simple process but for someone with no experience, I could have used a bit more information in the videos. I DO THINK the videos are an excellent way of showing the how. Oh, it would also have been a big help if the multi pronged wrench shown in the video could be included. I am super happy with the bike. It is just what I wanted.
Date of experience: October 25, 2023
Kim Leshyk
1 reviews US
Good value for the money.
Good trike for the money. Helpful customer service. We just bought a second one.
Date of experience: October 20, 2023
Kim Cason
1 reviews US
She is fantastic
She is fantastic
Date of experience: October 31, 2023
Sam C.
1 reviews US
Nice Trike!
Overall great packaging and shipping, assembly instructions/pictures are a bit lacking when it comes to putting it together but it seems to be a good quality trike. Thank you
Date of experience: October 21, 2023
Thomas Fitzgerald
1 reviews US
This is such a cool bike.
This is such a cool bike.
Date of experience: November 03, 2023
Asimina Gressis
1 reviews US
hard to assemblethe bike but the directions to…
We love the bike but the directions to put together was very hard and not clear! Also there was many many parts that had to be put together
Date of experience: November 06, 2023
Scott Mallory
1 reviews US
The bike is good for the price and some…
The bike is good for the price and some of the extras. However there are a few smaller things missed. Seats are small and uncomfortable, no shock absorbers to alleviate bumps and gear ratios are way too low especially if using the electric. Regardless it is a decent price for what you are getting.
Date of experience: October 31, 2023
Steve Moore
1 reviews US
Power to push through beach sand
After riding underpowered folding ebikes on the beach, I welcomed the power of the Viribus Getaway to move through most types of sand. While no fat tire bike is capable of negotiating loose sand, you need power and torque to get through the mushy sand that forms the boundary between the hard pack at the ocean edge and the loose sand above the high tide line. The Getaway had no problems - allowing me to extend my time on the beach (lol... get back before high tide pushes the water up to the loose sand!) I had no problem loading the rear rack with all my surf fishing gear. The ebike had plenty of range for my purpose, could be quickly charged and fit inside my Prius when folded!
Date of experience: November 05, 2023
Monica Ruffalo
1 reviews US
Go with another brand
Frame arrived bent in several places. Chain was too short. I needed to take out to a local bike shop to be repaired while assembling. Assembly took almost an entire day not counting repair trips. Go with another brand.
Date of experience: October 31, 2023
Dear Monica, We sincerely apologize for the challenges you faced with your recent bike purchase. It's disheartening to hear about subsequent inconvenience you encountered. We acknowledge that our customer service should have promptly addressed this issue. We regret any frustration caused and have taken steps to improve our internal communication processes as well as our quality control procedures to prevent similar incidents in the future. If you have any lingering concerns or encounter further issues, please do not hesitate to contact us. Your satisfaction is our priority, and we appreciate your feedback. Thank you for bringing this to our attention. Sincerely, Viribus Customer Support
Eugene Hughes
1 reviews US
Quality electric trike
Quality electric trike. The build quality is top-notch. Starting with the trike being well assembled and packaged and the trike was easy to get going. I found they took extra steps to make it a stress-free setup. The trike performed exactly as it should
Date of experience: November 16, 2023
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Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.