Reviews 4.5
1,175 total
George Berscheid
1 reviews US
I got what I needed in a timely manner.
I had never done business with this firm, but what I needed was available, it came as it was described to be and it is working fine. What more could you want!!
Date of experience: May 14, 2014
Thanks for giving us a chance to serve you George! Hope it is the first happy transaction of many.
Don Slater
1 reviews US
UsedLighting.com had the item I needed and delivered on time.
I needed a 14° EDLT for a Source4. UsedLighting had one available at a good price. I ordered it and received it in 2 days.
Date of experience: May 14, 2014
We try to get items out as quickly as possible, thanks for the kind words Don!
David Gaule
1 reviews US
Another great (all-be it-guilty pleasure) purchase from Usedlighting.com.
I was happy to make another simple and reliable purchase from Usedlighting.com.
Date of experience: May 15, 2014
Thanks for the kind words David! And don't feel guilty, we're sure you deserved it :)
Midge Mcclosky, Shawnee Playhouse
1 reviews US
Awesome!
They are exactly what we wanted, they arrived so quickly,, and we are so very happy with the quality.
Date of experience: June 19, 2014
We appreciate the kind words Midge, glad everything was as expected!
Roland Shick
1 reviews US
An Absolute Pleasure!!!
UsedLighting .Com was recommended to me by a friend in the stage lighting business and he couldn't have been more spot-on. UsedLighting was an absolute pleasure to deal with. They have an unbelievable inventory, very knowledgeable, helpful and friendly staff, and excellent packing & shipping department. We just finished an entire overhaul and update of a theater lighting system and almost the entire system was purchased through UsedLighting. They saved us thousands and all the equipment arrived safely, on time and in perfect working condition. Can't thank these guys enough!
Date of experience: June 19, 2014
Thanks for the kind words Roland! Tell your friend we owe him a t-shirt for the great recommendation as well :)
Donald Coluzzi
1 reviews US
I received excellent customer service, great value, and the products were exactly what I wanted.
I can highly recommend UsedLighting.com. I've purchased several items over the last few years and I've always had great service and value. As a designer and electrician for a community theatre, I have a limited budget. However, I need reliable equipment and I've always found that with UsedLighting.com.
Date of experience: June 19, 2014
Thanks Donald! We love being able to provide value to local theatres.
Cesar Ruiz
1 reviews US
Trouble with item being sent to wrong address but it was recognized and sent a new item
I had order the Source Four Zoom made my payment, received a receipt (address and information was correct on it) and then waiting for my tracking info. Once I received my tracking info I noticed that it was being sent to the wrong address. I had called Customer Service to note the problem in hopes that it can be fixed prior to the item being picked up. I was told by one of the reps that the item was picked up already and that I had to call UPS to make the correction on the item. Though the mistake was made in part of the sender and not myself, I called UPS and was not able to change the address (only the shipper can do so, I couldn't because its their policy) I was told to wait till a delivery attempt was made after that I can proceed with an address change. Unfortunately a signature was not required and the item was delivered. Long story short I was at work and couldn't go pick up the item. I call Used Lighting and they made an adjustment to have item picked up and re-delivered to my residence. After 3 days UPS called item wasn't available and I had not light. Used Lighting finally sent me a new light (after emails and calls) and this time with a required signature. I finally received my light.
Date of experience: June 21, 2014
Hi Cesar- Sorry for the initial confusion with UPS, glad your item did arrive finally. Email us at [email protected] and we'll send out a coupon for a future discount...we wouldn't want to lose you as a customer over that shipping delay! Thanks for leaving us this feedback, we really appreciate it!
Richard Friesen
1 reviews US
Off the wall request - stellar service!
What I needed was off the beaten path - my need was taken care of in a royal fashion, personal, attentive, friendly. I highly recommend UsedLighting.com.
Date of experience: July 11, 2014
Thanks for the review Richard! Glad we were the place where you were able to find what you needed.
Kris Schmitt
1 reviews US
Easy, quality, and a great deal.
Got a great deal on Radiance Hazer that had been used by 4Wall. When it got here, It looked pretty much brand new. Spotless. And it worked like a charm.
Date of experience: July 15, 2014
Thanks for the review Kris! We always feel our 4Wall-owned gear is a good value, glad you felt the same!
Dallas Hall
1 reviews US
Problem-Free Transaction
The whole process is simple. I asked for a quote, paid for my order, and my order arrived on time and safe.
Date of experience: August 25, 2014
We try to keep it simple Dallas! Thanks for the kind words, we appreciate your order and hope to work with you again.
Jonathan Clayton
1 reviews US
Lack of communication and a very much delayed order
I ordered 2 cyc lights for our theatrical production. We were told they would be delivered via UPS and to expect them within 5 business days. After waiting almost two weeks, I finally reached someone and was told they shipped freight. They arrived the day before we needed them and was never given an explanation as to why the shipping method was changed, or if I paid more than necessary.
Date of experience: August 25, 2014
Hi Jonathan- Thank you for taking the time to review us. I apologize that your order experience was not what you expected! I did check with our team on this. Your order did have a change in delivery method. This was to ensure the most secure packaging on its transit from the west coast to you. I can definitely tell you that you did not overpay, in fact we kept the shipping cost to you the exact same as our original UPS quote to you despite the change in method and a higher cost on our side. Our team also noted that they communicated to you the change in freight after your order was in transit, and that delivery was scheduled by our freight company to take place 7 business days from the time of payment. Our team was told by the freight company that you rescheduled the delivery from that Friday to the following Tuesday. In total, the change in shipping method did extend the delivery time by a total of two days, and I greatly apologize for that. The goal was to ensure your units arrived in the proper condition, but any delay of this type is definitely a failure on our part. I also apologize for any miscommunication that occurred during your phone conversations with our staff. We certainly hope you will give us another chance, and as such I would be happy to offer you a coupon for 10% off your next order from us. Please email me at [email protected] if you would like to use that code. Again, thank you again for taking the time to review us. We hope to have another chance to work with you in the future. Best- Wes Bailey, Director of Marketing
Brandon Lewis
1 reviews US
Can't wait to purchase from again!
Used lighting has been a true asset to our High School Theatre Program. It is one of the best sites to use when looking for cheap gear that you can trust. It has helped ensure that our students have access to the industry gear they will see on e they graduate and move on to the professional world.
Date of experience: August 25, 2014
Thanks for the kind words Brandon! We can't wait to see you again either. It's great to hear your students are getting a chance to learn through the gear you've purchased from us. Best wishes to you as well as them!
David Baxter
1 reviews US
Used? Looks like new!
Our 4 Source Fours we ordered came in a timely fashion. We were even called ahead of time to confirm lamp wattage. The units were immaculate and work perfectly. What's not to like?
Date of experience: August 25, 2014
Thanks for the review David! We try to prep every Source Four with a fresh coat of paint and a clean lens so they are as close to new as possible when you receive them. So glad to hear you were satisfied.
David Long
1 reviews US
Usedlighting.com is awesome, brokered seller I bought from...not so much.
I've purchased from usedlighting.com multiple times and have always had a super easy, flawless transaction. My latest sell was the first time I've purchased a brokered item. Unfortunately I did not discover until after the 48 hour return window that one of the fixtures had a failing component. The sell listed the item in "Very Good" condition, however when I spoke to a repair tech at the seller's shop they disclosed to me that they had to do several repairs to get the light functioning so they could ship it. Since Usedlighting.com does not have the brokered gear in their possession, they had no way of knowing the item was misrepresented. Now I'm stuck with a broken light and the repair cost is $900 higher than the purchase price of the light. I'll still purchase from usedlighting.com but will be very careful about purchasing brokered items. I fully trust usedlighting.com's 4Wall owned fixtures and will gladly purchase those whenever I can.
Date of experience: August 26, 2014
Thanks for taking to time to review us David! I do apologize that this last transaction didn't live all the way up to our standards, but I thank you for the kind words about our '4wall Owned' equipment. With brokered equipment we do try to ensure quality with our 48 hour inspection period, I'm sorry this was the rare instance where that time frame was not long enough to catch this problem. I have spoken to both Mike and Matt from our sales team though this morning, and they have confirmed that we will be getting you that needed replacement ballast free of charge. I hope that replacement will restore your faith in our brokered items as well as our own equipment. We hope to work with you again in the future! Best- Wes Bailey Director of Marketing
Cisco Martinez
1 reviews US
Great follow up
We ordered an up light bar and it turned out to be no good. We then asked for 2 more and they were sent right away and worked out great. I am still waiting to hear back on instructions for returning the bad light.
Date of experience: August 26, 2014
Sean
1 reviews US
A little pricey, but good equipment overall.
I got 12 Color Commands for approx 4,000 with shipping. Got delivered straight to the dock door and we were in business.
Date of experience: August 27, 2014
Thanks for your purchase Sean!
Tim Wiesemann
1 reviews US
Great product at a fair price
Great product, delivered quickly at a fair price. The only strange part was how payment was processed, but it all worked fine. It just seemed like it had an unnecessary step or two.
Date of experience: September 19, 2014
Thanks for leaving us a review Tim! While I'm glad the product and price were spot on, I am going to investigate our payment process on your order to see what can be improved. Thanks for letting us know how we can do better, we hope to see you again soon! Wes Bailey Director of Marketing
JoeMac
1 reviews US
Happy customer
Great piece of gear, good price, good shipping.
Date of experience: September 19, 2014
Glad to hear everything was to your satisfaction! Thanks for taking the time to review us.
Pat Smith
1 reviews US
Excellent!
I attempted to do business with your company one time in the past, you had difficulty tracking down the instruments I was looking for. This time it was easy to order through you. I'll be purchasing more things in the future!
Date of experience: October 22, 2014
Hi Pat- Glad we had what you needed in stock this time. We will look forward to seeing you again soon! Thanks for taking the time to review us.
Frank Bedoya
1 reviews CO
Excelent
Excelent everything. atention shipping
Date of experience: October 22, 2014
Thanks for the kind words Frank! We'll let the shipping department know they did a great job.
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About
UsedLighting.com provides a great place to buy and sell professional stage lighting & video equipment. Owned and operated by 4Wall Entertainment, the site features gear from our own tech-certified rental inventory, as well as brokered listings from our members. In business online for over 10 years, UsedLighting.com has a history of customer satisfaction you can trust. With warehouses spread across the US we cater to local clients as well as international customers. UsedLighting.com provides the lighting & video equipment you need at a price you’ll love.